Security Dispatcher - Caribe Hilton

Job description

The famous  Caribe Hilton  is looking for their next  Security Dispatcher  to join their team.

Located on a beautiful peninsula in San Juan, Puerto Rico, it is a vibrant destination beach-front resort! Sitting on 17 acres of tropical landscape, the resort is just a short distance from Old San Juan, the vibrant Condado district and the Puerto Rico Convention Center. Featuring a picturesque ocean-side boardwalk, 652 guest rooms and 65,000 square feet of meeting space.

The Ideal Candidate must have at least one year of Security Dispatcher, Security Officer and Customer Service experience and will be able to communicate in Spanish and English and understand both languages.

 

Shift Pattern:  Full Availability. Candidate will work rotating shifts throughout the week, including weekend and holidays.

Pay Rate:  $13.00 per hour

 

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

· 
Go Hilton travel program: 100 nights of discounted travel

· 
Access to your pay when you need it through DailyPay

· 
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!

· 
Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents 

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Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications

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Flexible shifts and days off

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Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare

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Mental health resources including free counseling through our Employee Assistance Program

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Best-in-Class Paid Time Off (PTO)

· 
401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment

 

What will I be doing?

As a Security Dispatcher, you would be responsible for monitoring life safety systems and dispatching Security requests to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

·  Screen people entering the dock area for their purpose and authorization.
· 
Receive, record, lost and found. Research and respond to inquiries from guests concerning status of items.

· 
Provide accurate information to people inquiring about directions, hours of hotel operation, etc...

 

· 
Answer security telephones and safety hotline calls and respond in a timely manner based on priority.

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Dispatch security to all requests for assistance by guests and employees.

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Listen and provide accurate information to guests and employees. Document legibly all appropriate incident information.

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Maintain order in the hotel, dealing with the welfare of guests, assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.

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Memorize and monitor life safety system including accurate layout of entire building, locations of standpipes, fire extinguishers, complete alarm reports and checks and report any pertinent information from each shift.

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Observe monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.

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Handle and immediately report to shift manager undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.

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Maintain an open line of communication between guests, management, and service staff.

 

· 
Handle communication related to the contracted security company through the Security Supervisor of the contracted company who are responsible of giving directions to the contracted security agents.

 

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Keep work area clean and organized.

 

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Administer CPR and First Aid.

 

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Assist guests with door lock and in room safe opportunities.

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Able to work rotating shifts, weekends and holidays. 

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Follow company standards by making eye contact with every guest, smiling and offering a warm and friendly greeting.

 

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Attends departmental communication meetings, operational area and/or Hotel.  

Attends assigned trainings.

· 
Perform other duties and handle projects as assigned by Manager.

· 
Comply with Hilton Rules, Policies and Regulations for the safe and efficient operation of hotel.

· 

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
· 
Now - We operate with a sense of urgency and discipline

 

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability
·  Bilingual to be able to speak, write and read in English and Spanish
·  Minimum of 1 - 2 years of related safety and security experience
·  Hospitality industry experience preferred
·  CPR & First Aid Training Certification, preferred

 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!