Seasonal Babysitter - Waldorf Astoria Maldives Ithaafushi

Job description

Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they book their stay to the moment they check out.

If you appreciate the impact of global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Babysitter is responsible for the wellbeing of children between the ages of 0 to 11 years during the absence of their parents. They must communicate clearly and effectively with parents and gain their confidence while being the temporary guardian of their child/children.

The Babysitter must engage the children in activities for the allocated time-period and provide highly personalized and professional service.

Create an environment that fosters safe and secure childcare and with a strong sense of responsibility.

What will I be doing?

A Babysitter for Waldorf Astoria Maldives will also be required to ensure the overall needs of parents/guardians are met. Specifically, you will be responsible for performing the following tasks to the highest standards. Specifically, as a Babysitter for Waldorf Astoria Maldives you will perform the following tasks to the highest standards:

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·         Perform duties according to resort Standard Operating Procedures

·         Welcome, greet and assists guests with any requests

·         Ensures that the child is always safe and supervised

·         Accompanies children when required to the beach and non-beach activities, programs, excursions on or off the island

·         Ensures all SOP’s, Risk Assessments, Policies and Procedures and Health guidelines are followed accordingly

·         Ensures all necessary registration forms / activity waivers are available at reception and completed correctly by the parents or guardian

·         Ensures all the appropriate toys are set up in the villa upon kid’s arrival once availed the babysitting package.

·         Ensures all toys are clean and organize before and after it’s used.

·         Actively promote and encourage the participation of guest in all activities and events

·         Deals with guests, who require special attention with utmost care, accuracy and tolerance

·         Ensures all necessary babysitting forms are completed and submitted after duty

·         Undertakes other positions within the Kids Club at the request of the Supervisor/ Asst. Manager

·         Ensures to update all children profiles pertaining to their preferences, medical conditions/ allergies etc

·         Issue job requisitions / orders and repair and maintenance of outlet

·         Informs the Supervisor/ Manager if the daily supplies need ordering

·         Ensures that Kids Club and facilities are always neat and tidy and in good working condition

·         Shows initiate by suggesting new services and anticipates guests needs and discuss with the Recreation Manager

·         Reports feedback received to Supervisor /Manager on likes and dislikes of the children in regards to the activities and programs implemented.

·         Always communicates customer complaints and compliments to the Supervisor / Manager

·         Reports any problems and guest-related incidents to the Supervisor / Manager

·         Communicates customer complaints and compliments to the Supervisor / Manager

·         To have a good working relationship with the whole team

·         To obtain a buggy license

·         Flexibility of being readily available for babysitting services

·      The Resort requires that you perform any task deemed necessary by the Recreation Manager for the efficient running of the Kids Club / Recreation Department specifically and the Resort in general.

What are we looking for?

A Babysitter serving Waldorf Astoria Maldives is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

·  NVQ level 2 in childcare and education or equivalent
·  Previous experience working in a similar position
·  Luxury Hotel / Resort experience
·  Proficient level of verbal English
·  Sound computer knowledge
·  Friendly and outgoing
·  Positive attitude
·  Good communication skills
·  Committed to delivering a high level of customer service
·  Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Ability to work under pressure
·  Ability to work on your own
·  Previous experience in a similar role
·  Full disclosure by a registered body

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And our amazing Team Members are at the heart of it all!