Sales Optimization Executive (Conrad Tulum & Waldorf Astoria Riviera Maya)

Job description

Sales Optimization Executive Cluster

As a member of the Conrad team, you are responsible for carrying out the following tasks with excellent performance in accordance with the department’s operations manual, including but not limited to:

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Preparing sales reports.

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Welcoming and assisting clients.

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Preparing groups for Turnover delivery.

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Blocking meeting rooms for internal events in Delphi.

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Being responsible for initiating the preparation of proposals and serving as the first point of contact to advise potential clients on hotel rooms, meeting spaces, and rate availability.

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Assisting Sales Managers upon request with system updates (Delphi), as well as room and meeting space blocks.

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Data entry using Delphi, Microsoft Word, and Excel.

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Answering phone calls and assisting internal and external guests with their requests.

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Attending weekly and monthly departmental sales meetings and other scheduled meetings to support business operations, such as group meetings as required.

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Keeping the workspace clean and organized.

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Assisting with special projects and assignments as directed by the Sales Management team.

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Providing coverage for the department’s executive on-call duties.

 

What are we looking for?

What are we looking for?

• Proficiency in the English language
• Proficiency in Microsoft Office Suite
• Experience with the Opera platform
• Proficiency in the DELPHI.fdc platform
• Experience using virtual call platforms
• Knowledge of the sales department
• Advanced command of the English language – Upper-Intermediate
• Leadership – Intermediate
• Teamwork – High
• Eloquence / Verbal fluency – High, fluent
• Effective problem-solving – High
• Empathy – High
• Confidence – High
• Effective communication and listening – High
• Persuasion – Upper-Intermediate
• Planning ability – High
• Productivity – High

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!