Sales Manager (C&E)

Job description

At Hilton, our promise is "to ensure every guest feels cared for, valued and respected" , which means we need you to live our Hilton Values and embrace our Hilton Blue Energy Culture, which you will be shared and trained when you join us. As a Sales Manager C&E, you will analyze local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. 

Specifically, you will be responsible for performing the following tasks to the highest standards:

·  Follow all events standards for answering phone enquiries, handling email enquiries, preparing proposals and contracts, conducting hotel tours, planning events, creating BEOs, event execution and after-event follow-up;
·  Analyze local market trends and competitor activity to identify business leads;
·  Seek and develop potential accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams;
·  Undertake sales and telemarketing activities to identify new business opportunities where required; 
·  Work within current business strategies and recognize potential opportunities;
·  Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs; 
·  Produce accurate and timely reports that meet the needs of Director of Sales/Assistant Director of Sales and senior management, including appointments, calls made and business leads;
·  Answer customer queries in a prompt and professional manner; 
·  Assist the Head of department with recruiting, managing, training and developing the Team Members; 

·  Have required Certificates for the position as per Vietnam's law.
·  2-3 years of related experience.
·  Able to travel for business (if required).
·  Positive attitude and good communication skills in English and Vietnamese.
·  Commitment to deliver a high level of customer service.
·  Experience in a sales role with a proven track record to close a sale.