Sales Manager

Job description

职位陈述

 

销售经理在销售总监的督导下，负责客房及其在店宴会，通过有效的销售活动，在商务总监的指导下使他/她所负责区域的住房产量和收入最大化。

 

我的具体职责是什么 ?

 

作为销售经理，您将应以最高标准完成以下任务：

 

·         按时完成希尔顿大学相关课程学习，并确保通过测试。

·         熟悉了解酒店产品知识，以及相关活动。

·         完成酒店设定的销售目标及相关任务。

·         制定销售计划并得到销售总监或商务总监的批准，按照计划 实施对所负责的地区或行业的客户进行维护及开发，通过电话销售，当面拜访等形式了解客户需求并最终达成销售。

·  高效地制作完成报价，合同并发送给客户并及时跟进。带领客户进行酒店参观。
·  操作酒店预订系统对房间及宴会场地等进行预定。

·         及时发送团队工作单，宴会工作单 同时确保相关部门接收到相关信息

·         与所负责的客户建立良好关系，维持客户资料的更新并及时将客户需求与反馈反映给酒店。

·         向客户推荐集团内其他连锁酒店。

·         主动收集市场及行业信息与销售团队其他成员分享，抓住商机并最终转换为生意确认下来。

·         了解并熟悉竞争对手的所有产品信息，包括主要客户及其产量、酒店客房、餐饮、会务相关促销信息等，并及时反馈信息给商务发展总监/销售部总监/高级销售经理。

·         在主要客户、团队负责人及贵宾到店时欢迎其光临或入住酒店。

·         激发和培训部门员工并确保他们有良好的表现。

·         通过定期的会议，确保销售团队与酒店运作团队有效的沟通，并协助宴会销售部或运营部跟进宴会或会议中发生的事件。

·         处理客人的反馈或投诉。

·         无论何时，最大化增加销售额，并对团队及宴会收入进行有效的预测。

·         根据需要在销售主任或销售代表制定团队报价或合同时进行必要的监督和指导。

·         积极参与市场计划的制定并协作达到预算。

·         认真履行所分配的工作和特殊任务。

·         如有必要，该部门有权更改或补充该职位描述。

·         根据市场需求提前设计酒店新产品，设定销售目标，并负责相关宣传和销售。

·         定期组织客户到酒店体验，或者组织与重要/有潜力客户的团队建设，维系/开发客户关系。

·         定期分析客源地城市的组成，并制定开发计划，拓展渠道。

Position Statement

The Sales Manager assists the Director of Sales in leading and supervising the Sales Team. He / she oversees and directs all aspects of the negotiation and coordination process as well as the successful handling of Corporate / FIT / M.I.C.E. / Social / Tour & Travel events as assigned. This role leads the Sales team to ensure smooth operation of the department to maximize business opportunities and deliver the highest service standards.

 

What will I be doing?

As the Sales Manager, you will be responsible for performing the following tasks to the highest standards:

·         Complete the relevant Hilton University courses promptly and pass the tests.

·         Be familiar with hotel product knowledge and related activities.

·         Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc.

·         Complete sales targets and related tasks set by the hotel.

·         Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan.

·         Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.

·         Produce quotations efficiently, send contracts to customers and follow-up promptly.

·         Show clients around the hotel.

·         Operate the hotel reservation system to book rooms, banquet venues, etc.

·         Send the team’s work order promptly and ensure that the relevant departments receive relevant information.

·         Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel.

·         Recommend other hotel chains within the group to clients.

·         Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations.

·         Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales / Senior Sales Manager.

·         Welcome key customers, team leaders and VIPs to the hotel when they arrive.

·         Motivate and train department employees and ensure that they perform well.

·         Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting.

·         Handle guest feedback or complaints.

·         Maximize sales at all times and effectively forecast team and banquet revenue.

·         Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts.

·         Actively participate in the development of marketing plans and collaborate to achieve budgets.

·         Conscientiously perform assigned tasks and special tasks.

·         Design new hotel products in advance according to market demand, set sales targets, and be responsible for related publicity and sales.

·         Organize regular customer experience in the hotel, or organize team building with important / potential customers, maintaining and developing customer relations.

·         Regularly analyse the composition of tourist source cities, formulate development plans and expand channels.

·         The department reserves the right to change or supplement the job description if necessary.

我们寻找什么样的人才 ?

希尔顿销售经理始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:

 

·         诚挚待客：      自愿全心全意为宾客提供无与伦比的绝佳体验

·         正直诚信：      时时刻刻为所应为

·         领导核心：      力争在业界和所在社区都位居领导地位

·         团队合作：      所有工作中积极发扬团队合作精神

·         主人翁精神： 勇于为自己的行动负责并敢于做出决定

·         即时行动：      以刻不容缓的态度和纪律运营

·         大学专科

·         具有至少三年在国际连锁酒店的相关经验。

·         良好的中英文读写能力。

·         具有良好的沟通技巧。

·         能在强压下胜任工作。

·         了解本地客户的情况并具有很强的市场分析能力。

·         拥有一定的客户资源。

What are we looking for?

A Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·         Hospitality: Volunteer to provide unparalleled hospitality.

·         Integrity: Do what you should do all the time.

·         Leadership: Strive to be a leader in both your industry and your community.

·         Teamwork: Actively promote teamwork spirit in all work.

·         Ownership: take responsibility for your actions and make decisions.

·         Now: Operate with urgency and discipline.

·         Junior College degree.

·         At least 3 years of relevant experience in international hotel chains.

·         Good English and Chinese reading and writing skills.

·         Good communication skills.

·         Able to work under strong pressure.

·         Understand local customers and have strong market analysis ability.

·         Have certain customer resources.