Revenue Assurance Team Lead

Job description

About Hilton

 

Hilton is one of the largest and fastest growing hospitality companies in the world, with over 8,000 properties with more than 1.25 million rooms in 138 countries and territories. In the 100 years since our founding, we have defined the hospitality industry and established a portfolio of 24 world-class brands, including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 200 million members in our award–winning customer loyalty program, Hilton Honors .

 

Position Statement:

The Revenue Assurance Team Lead plays a pivotal role in leading a team of Finance professionals responsible for Revenue Assurance services across the MEA region. As a key member of the Centre of Excellence (COE), the Team Lead is acting as a bridge between strategic initiatives and daily operations, ensures operational excellence, people development, and the successful delivery of finance projects. This role has direct responsibility for a Supervisors and overall oversight of a team of approximately 25, acting as the primary link between day-to-day operations and strategic finance goals.
The role requires strong leadership, financial expertise, and end-to-end project management capabilities.

 

             

Position Summary:

·       Support the finance project lead in revenue and credit card-related initiatives, contributing to automation, system improvements, and process redesigns

·       Ensure projects are delivered on time, with clear documentation, strong stakeholder engagement, and measurable outcomes.

·       Develop and maintain dashboards, reports, or tracking tools to monitor project metrics and operational KPIs.

·       Identify process inefficiencies and system gaps; champion improvements by leveraging data, automation tools (e.g., Power BI, Power Query, Power Automate), and insights from the team.

·       Coordinate cross-functional stakeholders (COE, hotel teams, IT, and corporate) to align project goals, timelines, and deliverables.

·       Lead and manage a team of Revenue Assurance Supervisors with overall oversight of a team of ~25 professionals.

·       Provide subject matter expertise and guidance on revenue accounting and credit cards reconciliation processes including daily audits, tax reconciliation, revenue movement.

·       Ensure compliance with internal controls, regulatory requirements, and company policies.

·       Support change management and knowledge transfer related to new tools, workflows, and standard operating procedures.

Direct Reports

This role has 3 direct reports.

 

Please list specific qualifications/experience, knowledge, skills and abilities needed for this position.

 

The success in this role will demonstrate itself through the following attributes and skills:

·       Project Leadership: Proven ability to manage complex projects from concept to completion, with strong planning, prioritisation, and risk management.

 

People Leadership: Confident in leading and developing large, diverse teams; able to build trust and drive performance through others.

Change Driver: Confident leading through change, balancing stakeholder needs, and ensuring operational continuity during transformation.

 

Collaboration & Communication: Clear communicator with the ability to influence across functions and geographies.

 

Agility: Comfortable in fast-paced environments; adaptable to shifting priorities and evolving business needs.

 

 

Required Qualifications

·       Education: University degree in Finance, Accounting, or a related field.

·       Experience: minimum of 8 years in finance or shared services, including at least 2 years of experience in a team management or team leadership position.

·       Technical Knowledge : a command of PMS, POS and ERP systems (OnQ/OA , Micros, Agilysys and Navision), and data tools (Excel, Power BI, Power Query, Power Automate).

·       Fluent English (written and spoken).

Preferred Qualifications

·       Experience in hospitality finance, centralised finance teams, or cross-border operations.

·       Exposure to project delivery, transitions, or process centralization in a finance context.