Reservations Sales Agent

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! 

This is a fantastic opportunity that will allow you to develop your career within one of the world’s largest, fastest growing hospitality companies and be involved in the excitement of our latest hotel we opened– Hampton by Hilton Nuneaton.

Hampton by Hilton Nuneaton is part of the Abbey Street mixed-use redevelopment that will include a residential component alongside workspaces, a large cinema complex, a food hall and landscaped public spaces. The hotel features 145 rooms, meeting space and a fitness centre. 

Hampton by Hilton Nuneaton is an important addition to this ambitious town centre redevelopment and will support the growth of Nuneaton as a regional business and leisure hub. 

Hampton is part of Hilton. Our guarantee is our promise to Guests to make them happy using our unique personality and local Hamptonality.

The is a Maternity Cover position until October 2026

A WORLD OF REWARDS

·  Annual salary ranging from £23,000 up to £25,000 
·  Grow your Career
·  Personal Development  programmes designed to support you at every step of your career
·  A chance to make a difference  through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
·  Team Member Travel Program:  discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
·  Team Member Referral Program
·  High street discounts:  with Perks at Work
·  Holiday:  28 days   including bank holidays (increasing yearly to up to 33 days)
·  Modern and inclusive  Team Area

A Reservations Sales Agent will serve as the primary contact for room reservations at the hotel; and therefore, must offer excellent service and influence the Guest's decision to stay at the property.

What will I be doing?

As a Reservations Sales Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservations Sales Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Sales and Reservations Agent will perform the following tasks to the highest standards:

·  Convert, quickly, inquiries into contracted business
·  Respond, positively, to sales inquiries to develop future sales leads
·  Identify sales leads, as appropriate
·  Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
·  Provide prompt and efficient service while maintaining the hotels brand standards

  What are we looking for?

·  Use & Maintenance of CRM system
·  Creation of Event Sheets
·  A passion for delivering great customer service
·  A highly professional telephone manner and excellent communication skills
·  Outstanding administration and organizational skills
·  Intermediate computer proficiency

The attitude, behaviours, skills, and values that follow:

·  Previous experience in a customer-focused industry
·  Positive attitude and good communication skills
·  Commitment to delivering a high level of customer service
·  Excellent grooming standards
·  Calm, efficient, and organized with great attention to detail
·  Ability to multi-task while maintaining a positive attitude when working with a Guest
·  Professional manner with an emphasis on hospitality and guest service
·  Ability to work on your own and as part of a team
·  Competent level of IT proficiency

 

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels -  Hilton Brands | Global Hospitality Company