Reservations Manager - The Beverly Hilton

Job description

The iconic Beverly Hilton is looking for a Reservations Manager to join the team!  

 

Since 1955, the hotel has hosted memorable moments etched in history from dazzling red-carpet events to celebrity galas and we want you to be a part of the team who combines the excitement and entertainment of Hollywood with the prestige of Beverly Hills. 

 

This Forbes 4-Star hotel has over 500 rooms, 60,000 square of feet of banquet space, and 4 food and beverage outlets. This includes 2 restaurants, a lounge, and in-room dining.    

Want to learn more? Hotel Website , Facebook , Instagram , YouTube  

What will I be doing?  

As a Reservations Manager, you would Oversee the efficient operation of the in-house reservations department in the management of group, transient and PERM inventory. This role will oversee the reservations agent and accommodate guest needs, maximize room revenue, including strategic assigning of the house and maintains excellent communication and working relationship with Operations, Sales, Events and HRCC. 

Specifically, you would be responsible for performing the following tasks to the highest standards:

·  Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
·  Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events
·  Serve as liaison with Reservations teams company-wide
·  Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development and delivering recognition and reward
·  Recruit, interview and train team members
·  Calculate, prepare and generate designated reports, including, but not limited to OAR and Master Monthly
·  Develop and revise forecasts

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits  – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:  

·  Access to pay when you need it through DailyPay 
·  Medical Insurance Coverage – for you and your family 
·  Mental health resources including Employee Assistance Program 
·  Best-in-Class Paid Time Off (PTO) 
·  Go Hilton travel program: 100 nights of discounted travel 
·  Parental leave to support new parents 
·  Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
·  401K plan and company match to help save for your retirement 
·  Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount 
·  Career growth and development 
·  Team Member Resource Groups 
·  Recognition and rewards programs 

Salary Range:  The annual salary for this role is $80,000 to $90,000 and is based on applicable and specialized experience and location.