Director of Operations

Job description

About Hilton Melbourne Little Queen Street

Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces.

About the role

As the Director of Operations, you will play a pivotal in delivering an exceptional customer experience. You'll lead a dynamic team of leaders to not only meet but exceed our brand's service standards. Actively engaging with guests, you'll ensure their needs are met from arrival to departure. In this fast-paced environment, your commitment to customer satisfaction will shine through, creating memorable interactions and a welcoming atmosphere.

·  Actively manage key property issues 
·  Assist in the development of hotel budgets and other short and long term hotel strategic goals
·  Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
·  Respond to audits that are completed to ensure continual improvement is achieved
·  Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
·  Comply and exceed hotel and company service standards
·  Coach department leaders to ensure their costs are controlled throughout the operational departments. Analyse results and highlight problem areas and take appropriate action
· 
Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction

 

 

What are we looking for?

·  Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
·  Experience in managing budgets, revenue proposals and forecasting results
·  Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and strive to exceed targets
·  Excellent people motivator; strong communication and leadership skills
·  Goal-oriented with obvious drive and self-motivation

What will it be like to work for Hilton?

At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past four years we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute and in 2024 Hilton ranked #2 across all industries. You can also look forward to receiving:

·  A competitive salary and annual bonus package
·  Worldwide travel discounts at unbelievable rates for you and your friends and family!
·  Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
·  A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing

This Position is for Australian residents only or applicants who have the legal right to work in Australia