Reservations Coordinator

Job description

To maximize hotel revenue and occupancy by selling rooms availability and rates to incoming callers and booking reservations. Supports Reservation Manager and Reservations Agents. Oversees Reservations Department in the absence of Reservations Manager. Efficient operation of in-house reservations through selling of guest rooms and maximization of revenues.

What will I be doing?

As Reservations Coordinator, you will work with Guests and customers to respond to enquiries and booking requests in a prompt and professional manner. Specifically, you will be responsible for performing the following tasks to the highest standards:

·        Monitor and Analyze Rooms Inventory

·        Informs Manager of potential sell out dates

·        Monitor Group Blocks and Cutoff Dates

·        Process and handle group rooming lists, process reservations requests into the system

·        Receives and processes incoming customer reservations.

·        Answers calls, returns e-mails and voicemails. Assists guests in booking reservations.

·        Offers alternative room types, rates and packages to the customer.

·        Maximizes occupancy and average rate by helping to maintain accurate occupancy forecasts.

·        Audits OnQ PM for reservations accuracy for special requests, SRP codes and billing requirements.

·        Utilizes up sale techniques as appropriate.

·        Adheres to rate control procedures based on availability and forecasted occupancy.

Supportive Functions :

·        Performs other duties and responsibilities as assigned or required.

·        Initiate and prepare reports as needed.

·        Handle guest complains and assist reservations agents to utilize MIR Guidelines

What are we looking for?

A Reservations Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

 

·  Good organizational and administration skills
·  Positive attitude and good communication skills
·  Commitment to delivering a high level of customer service
·  Confident telephone manner
·  High level of IT skills
· 
Excellent grooming standards

 

 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Knowledge of the hotel property management systems
·  Previous experience in the Reservations/Sales function within the hotel/leisure sector
·  Relevant degree or other qualification

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!