Pre-Arrival Coordinator - Hilton Orlando

Job description

The Hilton Orlando , located off of International Drive near the Orange County Convention Center, is searching for a talented Pre-Arrival Coordinator to join the team! 

Shift Pattern: Full availability is required including weekdays, weekends, and holidays

Pay Rate: $20.22 per hour  

The ideal candidate will be an enthusiastic professional with a passion for delivering outstanding guest experiences, exceptional customer service skills, and the ability to multitask effectively. Prior front desk and hotel experience is preferred.

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

·  Go Hilton travel program: 100 nights of discounted travel
·  Access to your pay when you need it through DailyPay
·  Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
·  Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
·  Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
·  Flexible shifts and days off
·  Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
·  Mental health resources including free counseling through our Employee Assistance Program
·  Best-in-Class Paid Time Off (PTO)
·  401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

As a Pre-Arrival Coordinator, you would be responsible for delivering exceptional guest service, to include overseeing all group arrivals/pre-assigned groups, managing room inventory, ensuring all guest accommodation requests are met, and responding to guest inquiries in the hotel’s continuing effort to delivery outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

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Organize and oversee group arrivals to ensure group satisfaction

· 
Oversee room count inventory and availability  

· 
Ensure daily room assignment of VIP guests and guests with special accommodation requests

· 
Assist Front Desk daily operations, to include processing hotel check-ins, hotel checkouts, and answering/dispatching telephone calls  

· 
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints

· 
Respond to guest inquiries in-person, email, and telephone in a timely, friendly and efficient manner

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Ensure a high level of Front Desk systems knowledge  

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Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions

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Assist fellow team members and other departments wherever necessary to maintain positive working relationships

· 
Coordinate department projects, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!