Pool Side Restaurant and Recreation Manager - Signia by Hilton Orlando

Job description

Signia by Hilton Orlando Bonnet Creek is looking for a Pool Side Restaurant and Recreation Manager to join the  Food & Beverage  Team! This one-of-a-kind property boasts 12 different dining options, over 1000 guest rooms, with their Orlando family resort pool area, named #1 by TripAdvisor’s Top 10 Fantastic Pools. Pool hours are from 7AM until 10PM.

The ideal candidate will possess a minimum of 2 years leadership experience in a similar role, has a strong customer service background with excellent knowledge of F&B and liquor. Experience within a fast-paced environment and in large properties is highly preferred. We are looking for someone with a great personality who is ready to assist our guests and team members with anything that may arise, overseeing the pool side cafe and bar and the recreations activities. In this role, you will oversee a team of approx. 35 Team Members.

Shift Pattern: 10 hours shift, requiring full flexibility with schedules, weekends and holidays, as needed. 

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

·  Access to your pay when you need it through DailyPay
·  Medical Insurance Coverage – for you and your family
·  Mental Health Resources
·  Best-in-Class Paid Time Off (PTO)  
·  Go Hilton travel discount program
·  Supportive parental leave
·  Matching 401(k)
·  Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
·  Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
·  Career growth and development
·  Team Member Resource Groups
·  Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable

What will I be doing?

As a Pool Side Restaurant and Recreation Manager , you will direct and organize the activities of the pool side restaurant, Beech , and the Recreation department to maintain the high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service.

·  Plans and directs the functions of administration and planning of the Food & Beverage department to meet the daily needs of the operation. Implements effective controls of food, beverage and labor costs.
·  Ensures compliance with health, safety, sanitation and alcohol awareness standards.
·  Helps ensure high standards of food and beverage quality, service and marketing to maximize profits and ensure outstanding customer service.
·  Interviews, trains, supervises, counsels, schedules and evaluates staff.
·  Monitor quality of service by observing or asking customers about needs; resolve customer complaints about service, food quality, etc. by assessing problem and taking immediate action.
·  Plan and direct all functions of the Food & Beverage department to meet the daily needs of the operation.
·  Manages and motivates all recreation personnel to include supervision, training, communicating objectives for the day, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!