Night Manager

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. 

The Hilton London Canary Wharf is a modern, full service hotel with 282 Guestrooms in the heart of London’s financial district. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station. Close to the City, Olympic park and the O2, the hotel welcomes a wide range of guests here on business and leisure. Consistently voted within the top 5 Hilton properties within the UK & Ireland. 

 

A World of Rewards:

·  Annual Salary of £31,500 plus FO upsell bonus
·  Referral Bonus
·  Go Hilton travel program
·  Incentive programs / Bonus
·  Holiday allowance that increases with length of service
·  Sick pay that increases with length of service
·  Opportunity to enrol in an apprenticeship
·  Meals on duty
·  Uniform provided / Laundry service dependent on role

 

Our industry is all about people so we are serious about taking care of our team members and support their career ambitions in an individualised way. The Hilton London Canary Wharf has a solid track record in developing people at all levels for longer term careers. We also welcome those that are looking for flexibility around their lives outside of work with flexible hours and a range of contracts to suit. 

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

·  Oversee the entire Front Office operation to maintain high standards
·  Serve as a point of contact for regular and VIP Guests
·  Complete Night Audit duties
·  Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
·  Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
·  Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
·  Manage, record and promptly resolve issues or emergencies that arise
·  Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
·  Act in accordance with all security and emergency procedures and manage the instigation of these, as required
·  Compile adequate handover to Early staff / Duty Manager
·  Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
·  Act in accordance with policies and procedures when working with front of house equipment and property management systems
·  Conduct annual and mid-year Appraisals with Team Members
·  Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
·  Assist other departments, as necessary

What are we looking for?

·  Previous supervisory experience in Front Office within the hotel/leisure/retail
·  High level of IT proficiency
·  Excellent leadership, interpersonal and communication skills
·  Accountable and resilient
·  Commitment to delivering a high level of customer service
·  Ability to work under pressure
·  Excellent grooming standards
·  Flexibility to respond to a variety of work situations
·  Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Previous experience in the hotel industry
·  Previous experience with Front Office Management Systems
·  Previous experience with cash handling

Travel

·  South Quay DLR  (2 minutes)
·  Canary Wharf Jubilee line  (5 minutes)

 

EVERY JOB MAKES THE STAY.

 At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there is an extraordinary person working to make each Stay magical.  That is why at Hilton, Every Job Makes the Stay.

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