Meeting and Events Manager

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE  - The Hilton London Metropole Hotel has just finished in 2022 a transformational refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space.

Following the completion of the refurbishment, the hotel now boasts 1,100 bedrooms, four unique restaurants and bars, 35+ meeting rooms, including three ballrooms, with capacity for over 1,350 guests as well as an exclusive event space with unparalleled breath-taking skyline views across London.

Fancy taking a closer look at our brand new hotel? Check out our socials:

Events website:  Hilton London Metropole (londonmetpresents.com)

Linkedin:  https://www.linkedin.com/company/hilton-london-metrople/

 

A WORLD OF REWARDS

·  Annual Salary of £31,000 per annum
·  Smart Uniforms provided and laundered
·  Free, healthy and high quality meals when on duty
·  Grow your Career !
·  Personal Development programmes designed to support you at every step of your career
·  A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
·  Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
·  Team Member Referral Program
·  Discounted dental and health cover
·  High street discounts: with Perks at Work
·  Discounted car park
·  Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
·  Modern and inclusive Team Member’s areas

 

A Meeting and Events Manager manages the Meetings and Events Sales office to develop future and repeat business by converting customer enquiries into confirmed sales.

What will I be doing?

As a Meeting and Events Manager, you will manage the Meetings and Events Sales office to develop future and repeat business by converting customer enquiries into confirmed sales. The Meeting and Events Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards:

·  Maximise all Meeting and Events Sales revenue opportunities
·  Manage the department's day-to-day operations and activities, whereas implementation of the selling strategy yields meetings and events space
·  Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
·  Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
·  Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
·  Ensure the highest standards of Event Management are in place including building relationships with new/existing customers in order to secure rollover business
·  Ensure the Meeting and Events Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
·  Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
·  Assist in the recruiting, managing, training and developing of the Team
·  Participate in the organisation of hotel promotional activities

What are we looking for?

As a Meeting and Events Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Demonstrated previous managerial or supervisory experience in a Meetings and Events Sales function in the hotel/leisure sector
·  Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
·  Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
·  Excellent selling capability and an ability and desire to coach selling techniques to their team
·  Excellent organisational and planning skills
·  Accountable and resilient
·  Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Knowledge of the hotel property management systems
·  Previous experience in the same or similar role

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

 

Find out more about all our brands and hotels -  Hilton Brands | Global Hospitality Company