Manager, Workforce Planning & Operations

Job description

***This role is based at our corporate office in Dallas, TX***

This is your chance to be part of a Revenue Management Consolidated Center (RMCC) that is offering owned, managed, and franchised Hilton hotels world-class revenue management talent and tools. As a Manager, Workforce Planning & Operations, you will support the team that's helping hotels consistently grow market share and outperform competitors.  On the Workforce Planning & Operations team reporting to the Senior Manager, Planning and Business Operations, you will work on projects including supporting the capacity forecast for RMCC and SLMS, monthly operational reviews, the hotel assignments process, and build out and release management of technology solutions aimed to enhance current operational processes.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

·  Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
·  Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
·  Paid parental leave for eligible Team Members, including partners and adoptive parents
·  Mental health resources including free counseling through our Employee Assistance Program
·  Paid Time Off (PTO)
·  Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

·  Develop a capacity forecast for multiple service models that include existing headcount, assigned and upcoming hotels, and anticipated risk or favorability in capacity. 
·  Support the hotel assignment process, using anti-trust best practices, known scheduling constraints, and collaborating with the portfolio’s leader on any special support needs.
·  Collect data from a variety of sources, including RMCC leaders, Human Resources, and Recruiting. Analyze the data to make recommendations to Senior leadership for short and long-term operational planning.
·  Conduct macroeconomic research on developing trends as it relates to short-term and long-term workforce planning and use it to influence the people forecast and hiring decisions.

How you will collaborate with others:

·  Collaborate with RMCC Enablement, Human Resources, and Recruiting partners to plan for future hiring and coordinate logistics on current and upcoming postings.
·  Facilitation of operational recruiting, capacity, and hotel placement meetings to align team members, gather information, and escalate areas of risk.
·  Consult on the use of software and enhance capabilities to improve efficiencies in capacity forecasting and assignment business processes.

What projects you will take ownership of: 

·  Monthly operational recruiting, capacity, and hotel placement meetings to align team members and escalate areas of risk.
·  Ensure data accuracy and cleanliness across multiple platforms (Salesforce, UAP, Informatica) and reports.
·  Produce accurate and intuitive reporting that supports Senior Leadership decision-making.
·  Consult with cross-functional teams and outside vendors to implement new technology solutions to improve efficiencies in capacity forecasting, portfolio management, business processes, and overall operational effectiveness.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

·  Five (5) years of work experience in Hospitality, Revenue Management, Sales, or related field.
·  Three (3) years of professional experience in an analytical role
·  Expert in Microsoft Excel and MS Office Suite with experience writing advanced formulas
·  Experience working within time constraints and managing concurrent demands
·  Effective communication of complex analyses to different audiences
·  High level of integrity in handling confidential information

It would be useful if you have:

·  BA/BS/Bachelor's Degree
·  Operational workforce planning experience
·  Advanced skills in analytical, quantitative, and statistical methods
·  Understanding of Revenue Management and Sales Principles
·  Two (2) years of experience working in Salesforce

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.