Lobby Ambassador (Luggage Porter)

Job description

A Lobby Ambassador (Luggage Porter) consistently provides exceptional customer service to guests, particularly in relation to the handling, transfer, and storage of luggage.

What will I be doing?

As a Lobby Ambassador (Luggage Porter), you will consistently deliver outstanding customer service to guests, with a particular focus on the transfer and storage of their luggage. You will interact directly with guests and play a key role in shaping their first impressions of the hotel. Therefore, you are expected to perform the following tasks to the highest standards:

·  Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
·  Ensure that individual customers and Groups receive fast, efficient and friendly service
·  Ensure that either the responsible Team Member on duty are kept fully aware of any relevant feedback from either the customers or other departments
·  Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
·  Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
·  Maintain public areas and all equipment in immaculate condition
·  Communicate with Security regarding any unattended luggage
·  Greet all guests in public areas and rooms in a warm manner

What are we looking for?

Lobby Ambassadors (Luggage Porters) serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Positive attitude and communication skills
·  Ability to work flexible hours
·  Ability to work under pressure
·  Ability to work on own and as part of a team
·  Commitment to respond to Guest requests and deliver high levels of service
·  Excellent grooming standards
·  Fluent in English

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Previous experience in similar role
·  Previous experience working within a hotel

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!