L&D Manager

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

 

The Learning & Development Manager coordinates and manages the implementation of hotel trainings in line with brand and hotel policies and procedures. This role develops and maintains training resources, implement systems that promote growth and development, ensuring that all promises to stake holders are delivered. He / she assists the Director of Human Resources in creating an effective and efficient operation for the Training department.  

 

What will I be doing? 

As the Learning & Development Manager, you will be responsible for performing the following tasks to the highest standards: 

• Update the training notice board with all information on the situation in and out of the hotel as well as training information. 

• Organize reward and certification programs. 

• Organize in coordination with the Director of HR and Department Heads, approved cross trainings. 

• Carry out talent programs according to brand standards. 

• Assist to set up and maintain training and talent program policies. 

• Develop and skillfully use learning resources, assist managers to improve management skills, and develop personal career development plans for high potential team members. 

• Develop plans to conduct needs analyses and in-house training on a regular basis. 

• Regularly keep training records. 

• Develop tools and systems to ensure training and development programs meet hotel objectives. 

• Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored. 

• Take part in the preparation and planning of the Training department’s goals and objectives. 

• Prepare and manage the Training department’s budgets, monitor, analyze and report variations from the budget. 

• Take part in team member performance reviews and set up development plans when required. 

• Facilitate multiskilling. 

• Manage the planning and delivery of orientation programs. 

• Offer support and advice on personal development plans to team members under your supervision. 

• Implement appropriate management practices that provide team members with motivation and communication. 

• Provide information as required regarding training records and attendance. 

• Assist all departmental trainers if necessary, with trainings.     

• Deal effectively with guests and workplace colleagues from a variety of cultures. 

• Be aware of duty of care, and adhere to occupational health and safety legislations, policies and procedures. 

• Adhere to the hotel’s security and emergency policies and procedures. 

• Be familiar with property safety, current first aid and fire emergency procedures. 

• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

What are we looking for? 

A Learning & Development Manager, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• University graduate. 

• Minimum 5 years of related working experience in the hotel industry. 

• At least 3 years of management experience and relevant training experience. 

• Excellent command of written and spoken English and Thai to meet business needs. 

• Solid knowledge of Learning & Development. 

• Good communication skills. 

• Good presentation and teaching skills. 

• Good project management skills. 

• Excellent coordination and organization ability. 

• Willing to take challenge and capability to work under high pressure. 

• Strong capability in leadership.  

  

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!