IT Assistant Manager

Job description

An IT Assistant Manager is responsible for overseeing the management and performance of all IT systems and support services to ensure smooth daily operations and deliver an excellent experience for guests, members, and staff.

What will I be doing?

As an IT Assistant Manager , you will manage all hotel-related technology infrastructure and user support, ensuring reliable and secure IT operations that support both guest satisfaction and internal efficiency. You will also troubleshoot issues and implement solutions to meet operational needs. Specifically, you will be responsible for the following tasks:

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Oversee the management and performance of all IT systems, including hardware, software, networks, and guest-facing technology

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Ensure the consistent and reliable operation of internet, Wi-Fi, property management systems (PMS), point-of-sale (POS), and telephony systems

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Provide timely IT support for guests, staff, and events, maintaining high levels of service

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Troubleshoot technical issues, identify root causes, and implement effective solutions

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Collaborate with departments such as Front Office, Housekeeping, Food & Beverage, and Conference & Banqueting to support their IT requirements

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Maintain data security protocols, backup systems, and compliance with cybersecurity standards

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Ensure proper functioning and integration of front-of-house systems and hotel applications

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Participate in relevant training and stay updated on current hospitality technology trends

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Ensure compliance with brand standards, company policies, and IT governance

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Assist other departments where necessary and promote a collaborative work environment

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Promote sustainable and energy-efficient IT practices within the hotel

What are we looking for?

An IT Assistant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Knowledge and experience of computer-based programs and the installation of IT equipment
·  Positive attitude
·  Good communication skills
·  Committed to delivering high levels of customer service
·  Excellent grooming standards
·  Flexibility to respond to a range of different work situations
·  Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Previous experience in similar role in the hotel/leisure/retail sector
·  Knowledge of Video Conferencing, trussing, and rigging

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!