HRCC Office Coordinator

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Hilton Reservations and Customer Care (HRCC) is on a path to revolutionize human hospitality in a digital world, the same way we defined hospitality from its early beginnings. We strive to deliver personalized solutions that inspire a passion for travel, and our goal is to make a lasting impression with every Hilton guest with whom we interact.

 

The coordinator will be primarily providing administrative support to Director of Hilton Reservation and Customer Care (HRCC). He / she will also be supporting the daily business operations of the team.

What will I be doing?

Administrative Activities 40%

·  Provides expenses claims for HRCC departments, including IT telecom fee, property fee, delivery fee, etc.
·  Receives and appropriately prioritizes incoming calls to the department
·  Maintains department correspondence and files, assets
·  Takes meeting notes as and when requested
·  Designs and prepares departmental reports, e.g., charts, graphs, tables, etc.
·  Researches, collates and enters data into spreadsheets or databases
·  Drafts, participates in and completes allocated projects with minimal supervision within the required timescales
·  On-boarding arrangements for new Team Members including administrative training
·  Maintains contact lists, group email distribution lists and task lists for the Asia Pacific HRCC team

 

Coordinating Activities 10%

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·  Responsible for routine coordination key function leaders such as regional office administrative team.
·  Coordinate with IT and real estate for office move and seats/facilities arrangement
·  Ensures on-boarding activities for new or transferring team members happen e.g. Laptop set up, mobile phone/Amex card ordering, etc.
·  Acts as a central point of contact for the GCM HRCC Team for office related, answering questions, finding solutions to problems etc.
·  Works independently or with a team on special projects as requested
·  Coordinates the assembly and distribution of information as requested
·  Assists with conferences, functions and dinners when necessary
·  Anticipates the needs & requirements of key HRCC leaders and takes action as necessary

 

 

Office and Facilities Management 20%

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·  Manage office maintenance activities and purchase office supplies
·  Direct, coordinate and plan essential services (i.e. security, maintenance, mail, cleaning, catering, etc)
·  Work closely with property management to ensure office operations

 

Team Activities and others 20%

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·  Develops and maintains productive working relationships with external and internal customers, representing the company and becoming a known point of contact.
·  Develops and maintain positive working relationships with members of the HRCC team
·  Conduct regular team activities, including big events of team and team members’ birthday/anniversary, etc.
·  Meeting, greeting and hosting guests etc.
·  Develop and maintain a working knowledge of Hilton’s products and services.
·  Any other duties as assigned by Director of HRCC APAC

What are we looking for?

·  Qualification in Bachelor’s Degree
·  Attention to detail and follow up skills are necessary to successfully perform job functions
·  Ability to set priorities and handle multiple requests is a must
·  Strong communication, time and relationship management skills 
·  Effectively bilingual in English and Chinese languages
·  Proficient in MS Excel, PowerPoint, Word
·  Self-motivated and driven
·  Proactive and keen learner
·  Excellent work ethics and integrity

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!