Housekeeping Overnight Guest Request Runner - Hilton Waikoloa Village

Job description

The Hilton Waikoloa Village is looking for Overnight Guest Request Runner to join their team! 

62 acres of Hawaiian Paradise on Hawaii’s Big Island located on the sunny, scenic Kohala Coast, our oceanfront resort offers a taste of the island life full of culture, poolside relaxation, and a chance to meet marine wildlife up close.  Our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, we offer free meals during shifts and free parking onsite.

·  Classification:  Full Time
·  Shifts:  Overnight shifts, weekends and holidays are required
·  Hourly pay range:  $19.51 to $21.68

What will I be doing?

As a Guest Request Runner, you would be responsible for delivering Housekeeping items in response to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

·  Retrieve, clean, shine and return guest shoes
·  Prepare rollaway and cribs and return them to designated storage areas
·  Assist in maintaining Housekeeping storerooms, closets and offices
·  Pick up and deliver faxes and messages from Communications/PBX
·  Polish brass, as needed
·  Greet guests in a friendly manner

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities .
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work .

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

·  Daily Pay
·  Health insurance
·  Career growth and development
·  Team Member Resource Groups
·  Recognition and rewards programs
·  Go Hilton travel discount program
·  Best-in-Class Paid Time Off (PTO) 
·  Supportive parental leave
·  Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
·  Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

*Please note, benefits may vary depending on the classification and union status of the position