Housekeeping Manager

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a  Housekeeping Manager , you’re not just overseeing daily housekeeping operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

·  Oversee daily housekeeping operations: Manage cleanliness, service, and product quality standards in guest rooms, laundry and other guest related areas
·  Team leadership and supervision: Recruit, train, and manage housekeeping staff, including housepersons, supervisors and laundry personnel fostering a professional, detail-oriented work environment and provide performance feedback
·  Ensure room readiness: Coordinate housekeeping efforts to ensure rooms are cleaned and available for guests promptly and efficiently
·  Manage departmental processes: Oversee systems usage, cost controls, budgeting, forecasting, and policy enforcement to drive efficiency and profitability
·  Inventory and supply: Maintain accurate records of supplies, linens, and equipment and negotiate with suppliers for cost-effective agreements and adequate stock levels 
·  Conduct inspections: Oversee and perform room and public area inspections to maintain high-quality standards and compliance
·  Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
·  Guest service and issue resolution: Address guest concerns related to housekeeping issues promptly and professionally and handle special requests ensuring guests preferences are met
·  Cross-department coordination: Work with Front Desk, Maintenance, and other departments to ensure seamless operations
·  Health & safety compliance: Ensure staff follow health & safety guidelines, including proper handling of cleaning chemicals
·  Technology integration: Implement and use technology solutions such as automated scheduling, inventory tracking, and digital inspection tools

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

To be successful in this role the candidate must be able to demonstrate the following:

·  Hospitality or business degree, preferred
·  High school diploma, minimum, required
·  3 to 4 years of supervisory experience
·  4 to 6 years of housekeeping experience
·  Ability to communicate effectively in English and Spanish, both orally and in writing
·  Ability to work as part of a team
·  Ability to handle difficult situations and reach effective solutions
·  Effective interpersonal skills
·  Able to work different shifts and days, including holidays and weekends

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ,  and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our  Careers Blog  to see why we’re more than a great place to stay—we’re a great place to work.