Hostess - Hilton Istanbul Bomonti Hotel & Conference Center

Job description

Job Title :  Hostess

Work Location :  Hilton Istanbul Bomonti Hotel & Conference Center

Reporting To :  Bar Manager

A Hostess is responsible for make the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.

What will I be doing?

As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

·  Manage guest queries in a friendly, timely, and efficient manner
·  Ensure knowledge of menu and all products
·  Follow correct reporting procedures if faced with issues
·  Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
·  Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
·  Has a good knowledge of the restaurant's sitting arrangements
·  Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

 A Hostess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Committed to delivering high levels of customer service
·  Experience in Food and Beverage department and/or industry
· 
Proficient in English

·  Degree in relevant area
·  Experience in Food and Beverage department and/or industry
·  Previous experience of cash handling
· 
Knowledge of Food Hygiene Regulations

What's in it for me?

·  Career and development opportunities in Hilton Hotels Worldwide
·  Competitive Salary & Wages
·  Private Health Insurance
·  “Go Hilton” - discounted room rates in Hilton Hotels Worldwide for yourself and your family members & friends
·  Indoor Parking Privileges 
·  Complimentary Dry Cleaning for Business Attire
·  Monthly Transportation Fee
·  Complimentary Shuttle Bus 
·  50% discount on personal food & beverage consumption in the sister hotels. 
·  Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)
·  14 days paid paternity leave
·  Opportunity to make a positive impact on environment and community with Travel with Purpose program

Specifically, we look for demonstration of these Hilton Values:

·  Hospitality  - We're passionate about delivering exceptional guest experiences.
·  Integrity  - We do the right thing, all the time.
·  Leadership  - We're leaders in our industry and in our communities.
·  Teamwork  - We're team players in everything we do.
·  Ownership  - We're the owners of our actions and decisions.
·  Now  - We operate with a sense of urgency and discipline

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ,  and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our  Careers Blog  to see why we’re more than a great place to stay—we’re a great place to work.