Host / Hostess Hilton Aruba Caribbean Resort & Casino

Job description

To provide a personalized, warm, and efficient welcome to all guests while managing seating logistics, reservations, and special dining arrangements with a strong focus on premium guest experience and digital service platforms.

What will I be doing?

Guest Relations & Service Coordination

·  Greet guests upon arrival with a genuine welcome; escort them to their table and present the menu.
·  Proactively manage seating assignments to ensure smooth guest flow and optimal table utilization.
·  Handle guest inquiries, special requests, and comments with professionalism and urgency.
·  Coordinate and upsell premium experiences such as Sunset Concierge Beach Dinners 
·  Maintain an active and welcoming presence at the host stand at all times. 

Reservations & Digital Communication

·  Manage reservations through online systems (e.g., OpenTable).
·  Respond to reservation-related emails promptly and professionally.
·  Confirm special requests and follow up to ensure execution.
·  Maintain a clean reservation log and coordinate changes with the service team.

Restaurant Readiness & Communication

·  Ensure the dining room is guest-ready, including maintaining cleanliness and setting up tables properly.
·  Monitor uniform and grooming compliance of all restaurant team members.
·  Conduct daily pre-shift briefings to share specials, events, and guest preferences.
·  Maintain accurate logbook entries to ensure continuity between shifts.

Team Collaboration & Admin Support

·  Assign server sections and rotate accordingly based on business volume.
·  Assist with administrative tasks, including menu distribution, napkin folding, and email responses.
·  Provide backup support during high-traffic periods to maintain seamless operations.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

Education and License/Certificates:

·  EPI diploma (Secondary Vocational Education,  HAVO or  equivalent
·  Valid Aruba Health Card (Green Card)

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Property Details:

Hilton Aruba is building on our legacy with the addition of the Westerly, a new beachfront tower, and Terrace on 10, The Westerly's adults-only rooftop lounge. Additional resort enhancements include upgrades to our rooms, public spaces, and restaurants and bars. These enhancements, including the opening of The Westerly, are anticipated to be complete by Late 2025.

Shore Club - Opening Summar 2025. Gilligan's is permanently closed and will be replaced with a brand-new restaurant, Shore Club!