Manager, MarTech Operations & Customer Platforms

Job description

***This role is based at our corporate office in Dallas, TX***

This is your chance to be a part of a MarTech team that attracts customers to Hilton through strong storytelling, top-rated rewards, and unique customer experiences and partnerships. As a Manager of MarTech Operations & Platforms, you will support the team in increasing customer acquisition and retention, generate engagement through multi-channel marketing campaigns, and develop recognition of loyalty benefits. On the Hilton Honors MarTech team reporting to Director, MarTech Operations & Partnerships, you will be a liaison at a working level between the Hilton Business teams and the supporting technical teams.

 
HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

·  Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
·  Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
·  Paid parental leave for eligible Team Members, including partners and adoptive parents
·  Mental health resources including free counseling through our Employee Assistance Program
·  Paid Time Off (PTO)
·  Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

·  Proactively engage with leadership and other internal teams to ensure all program information is fully understood and operationalized
·  Action any follow-up tasks with our technology partners to understand limitations and work together to align creative solutions to meet the needs articulated
·  Daily administration including troubleshooting, managing, and prioritizing any technology needs as they relate to the assigned platforms
·  Develop key use cases from operations or strategic elements of the program strategy to inform any automation or technical requirements

How you will collaborate with others:

·  Partner with Hilton Business teams and external vendors to develop and maintain a technology roadmap for assigned platforms to ensure new functionality is delivered on time and within budget
·  Collaborate with key partners to build, iterate, and improve existing, new processes, and functions within various tools and technologies
·  Work with multiple stakeholder needs and effectively handle concurrent demands

What projects you will take ownership of:

·  Review process improvement and providing improved results from our technology investments
·  Ownership in writing technical requirements, product management, use case development, and user-acceptance testing
·  Coordinate cross-functionally (including outside of the team and with 3rd party vendors) to understand the highest technology priorities to impact Hilton strategy and/or the loyalty program
·  Provide consulting and training around standard processes in Salesforce administration and implementation to enhance user experience
·  Proactively recommend new features and improvements to optimize and grow the use of platforms such as AirTable and Salesforce, Blue Prism, loyalty platform, and reimbursement engine
·  Managing a direct report

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

·  Five (5) years of experience collaborating across Operational System Environments
·  Three (3) years of experience working with Loyalty Programs
·  Experience in the Hospitality industry
·  Experience in complex technical systems and translating needs into technical requirements
·  Experience defining roadmaps and requirements, managing scope, defining and writing user stories, and detailed system/functional design

It would be useful if you have:

·  Experience with at least one coding language/query tool: SQL, Hive, Alteryx, R, SAS, Python
·  Proven grasp of technology systems and inter-dependencies across multiple systems
·  Experience communicating complex technical aspects to non-technical team members

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.