Host / Hostess (Casual)

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!  hoose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or just looking to make some extra money, this might just be the job for you! 

 

Hourly Rate of £12.88  per hour 

A WORLD OF REWARDS

·  Opportunity to work additional  hours when you can
·  We offer  our casual team members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no extra cost
·  Free  and healthy   meals  when on duty
·  Free Parking  (subject to availability)
·  Modern and inclusive  Team Member’s areas

A Host / Hostess is responsible for make the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.

What will I be doing?

 

 

As a Host / Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Host / Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

 

 

·  Manage guest queries in a friendly, timely, and efficient manner
·  Ensure knowledge of menu and all products
·  Follow correct reporting procedures if faced with issues
·  Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
·  Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
·  Has a good knowledge of the restaurant's sitting arrangements
·  Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

 

A Host / Hostess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

 

 

·  Positive attitude
·  Good communication skills (oral and Written)
·  Committed to delivering high levels of customer service
·  Excellent grooming standards
·  Flexibility to respond to a range of different work situations
·  Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Degree in relevant area
·  Experience in Food and Beverage department and/or industry
·  Previous experience of cash handling
·  Knowledge of Food Hygiene Regulations

EVERY JOB MAKES THE STAY.

 At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

 

Find out more about all our brands and hotels -  Hilton Brands | Global Hospitality Company