Head Housekeeper - Franchise

Job description

Work Experience

Hampton Inn By Hilton                           

At Hampton by Hilton, every moment is crafted to bring a smile to our guest's face. From the brand's signature bed to friendly and authentic service, guests can really feel the Hamptonality.

Summary

Responsible for handling daily housekeeping and laundry operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Maintain the overall cleanliness of the hotel. Achieve the performance of the housekeeping and laundry department, train, and work alongside the staff to ensure all hotel areas are clean, sanitized and in tip-top condition. 

 

Essential Functions:

To perform this job successfully an individual must be able to perform all essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

·  Assign daily room and public area cleaning tasks
·  Inspect rooms for cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices, and banquet/meeting/conference rooms conducting quality inspections of those areas
·  Ensure all operational and safety procedures are properly followed
·  Establishes the schedule and plans daily work assignments
·  Create room assignment lists
·  Trains and coach’s housekeeping and laundry staff
·  Ensure guest satisfaction by resolving housekeeping problems and guests’ complaints
·  Demonstrate leadership and training to staff
·  Communicate effectively with staff
·  Handles inventory of cleaning supplies and linen.
·  Fill in during call-outs and busy periods
·  As needed, compile and report accurate guest-room status to Front Office team

Competencies:

·  Communication Proficiency
·  Strong Leadership Skills
·  Teamwork Orientation
·  Time Management

 

Supervisory Responsibility

This role oversees the housekeeping and laundry staff.

Work Environment:

Occasional exposure to standard cleaning chemicals, airborne particles, moving mechanical parts and vibration. Work is performed in a well-ventilated environment with PPE provided. The employee is occasionally exposed to a variety of extreme conditions. The noise level in the work environment can be loud. Must follow all OSHA and Hilton safety protocols.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

 

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

 

The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

Position Type/Expected Hours of Work

This position regularly requires extended hours as business dictates, must be able to work weekends and holidays.

 

Travel

No travel is expected for this position. Must have reliable transportation to work.

 

Required Experience

Housekeeping Experience in Hotel Environment in leadership role.

 

Preferred Education

High school diploma or GED diploma preferred.

Additional Eligibility Qualifications

Must be bilingual (English and Spanish).

 

Work Authorization/Security Clearance

Must be legally authorized to work in the country.

 

AAP/EEO Statement

Hampton Inn maintains affirmative action plans for minorities, women, persons with disabilities, and veterans. Any questions regarding these plans should be directed to the company’s Equal Opportunity Coordinator. If you wish to view the affirmative action plan for persons with disabilities and veterans, contact the Equal Opportunity Coordinator during normal working hours. EEO is the Law -Click to View Your Rights an Applicant

 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

Health Insurance, Dental and Vision; Paid Time Off; 401k Plan

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.