Head Host/ess

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! -  No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

Check us out: Savage Garden | London | Rooftop Bar with Tower of London Views

A WORLD OF REWARDS

·  Hourly Rate of £13.38 plus estimated annual service charge of £8-10k
·  Smart uniform provided
·  Free and healthy meals when on duty
·  Grow your Career!
·  Personal Development programmes designed to support you at every step of your career
·  A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
·  Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
·  Team Member Referral Program
·  High street discounts: with Perks at Work
·  Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

 

A Head Host / Hostess  is responsible for make the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.

What will I be doing?

 

 As a Head Host / Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Head Host / Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

·  Manage guest queries in a friendly, timely, and efficient manner
·  Ensure knowledge of menu and all products
·  Follow correct reporting procedures if faced with issues
·  Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
·  Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
·  Has a good knowledge of the restaurant's sitting arrangements
·  Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

 

A Head Host / Hostess  serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Positive attitude
·  Good communication skills (oral and Written)
·  Committed to delivering high levels of customer service
·  Excellent grooming standards
·  Flexibility to respond to a range of different work situations
·  Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Degree in relevant area
·  Experience in Food and Beverage department and/or industry
·  Previous experience of cash handling
·  Knowledge of Food Hygiene Regulations

 

EVERY JOB MAKES THE STAY.

 At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

 

Find out more about all our brands and hotels -  Hilton Brands | Global Hospitality Company