Guest Service Supervisor

Job description

Check-in into a world of opportunities

NOW IS AN EXCITING MOMENT TO JOIN THE TEAM AT THE HILTON LONDON METROPOLE.

The hotel has just finished a transformational refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space, setting us well on our way to becoming Europe's Leading Conference & Events Hotel!

Following the completion of the refurbishment, the hotel now boasts 1,100 bedrooms, a state of the art fitness centre, four unique restaurants and bars, 35+ meeting rooms, including three ballrooms, with capacity for over 1,350 guests as well as an exclusive event space with unparalleled breath-taking skyline views across London.

Fancy taking a closer look at our brand new hotel? Check out our socials:

Instagram:  https://www.instagram.com/hiltonlondonmet/?hl=en

Linkedin:  linkedin.com/company/hilton-london-metrople

A WORLD OF REWARDS

·  Salary: £14 per hour
·  Smart uniform provided and laundered
·  Free, healthy and high quality meals when on duty
·  Grow your Career your next position could be as a Assistant Front Office Manager
·  Personal Development programmes designed to support you at every step of your career
·  A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
·  Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
·  Team Member Referral Program
·  Discounted dental and health cover
·  High street discounts: with Perks at Work
·  Discounted car park
·  Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
·  Modern and inclusive Team Member’s areas

This is a full time role, 39h per week.

You will join the Front Office team, working in the Reception area of the hotel.

Main duties:

 

·  Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
·  Prepare daily reports and provide necessary information required by the Guest Experience managers.
·  Handling of operational tasks, emails and updating of guest CRM profiles.
·  Covering Journey ambassador shifts and assisting/directing guests through the hotel.
·  Monitor service recovery reports, and managing guest communication.
·  Able to perform supervisory tasks as part of the Reception team when assisting in daily operations.
·  Focus on preparation of pre-arrival tasks, day to day operations, and pre-assignment of VIP stays.

What are we looking for?

·  Previous senior team leader/receptionist experience in Front Office within the hotel sector
·  High level of organisation and use of Microsoft excel, written communication skills
·  Experience of managing day to day supervisor/team leader tasks in Reception
·  Excellent interpersonal and communication skills
·  Flexibility to respond to a variety of work situations
·  ONQ PMS knowledge preferred
·  Working as part of a team

 

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

H ospitality I ntegrity L eadership T eamwork O wnership N ow

Never just stay. Stay inspired. Smart luxury is at the core of everything Conrad Hotels & Resorts does. We are the destination of a new generation of smart luxury travellers for whom life, business, and pleasure seamlessly intersect.

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