宾客关系经理 Guest Relations Manager

Job description

Position Statement /What will I be doing? Position Summary (bullet points)

职位陈述/我的具体职责是什么? 职位概述(要点)

 

·         Efficiently coordinate the day-to-day operation of the front office operations

负责协调每日前厅部日常运营

·         Ensure that VIP guests are provided with personal, attentive and caring service

确保为给每个VIP客人提供殷勤、周到且个性化的服务

·         Responsible for HHonors program and benefits

负责希尔顿荣誉会员计划及其相关待遇

·         Accurately update and maintain guest information in the China Police Report system

保证客人信息正确、完整的录入中国公安报告系统

·         Act as a role model, exemplifying delivery of Hilton Brand Service Standards

在工作中以Hilton的品牌服务标准为依据

·         Attend briefings, shift handovers and other relevant meetings

参加例会、交接班和其它相关会议

·         Be familiar with hotel’s contingency plan

熟练掌握酒店突发事件处理预案

·         Completes shift report checks- rate, room discrepancy, credit check, blacklist report

确保检查包括：房价、房态差异、信用核查、酒店黑名单等相关报表

·         Comply with Health & Safety, emergency, fire and hotel rules and regulations

遵守有关健康安全、紧急事件、火警和酒店规则等相关章程

·         Daily checks on the VIP lists and ordering of corresponding amenities

每天检查VIP客人名单，为客人准备相关的礼遇事宜

What are we looking for?

我们寻找什么样的人才?

Required Qualifications必要的资历要求：

·         High school certificate- required

高等学校毕业证——必须

·         Diploma or University degree in Hotel & Catering Management- desirable

酒店和餐饮管理学校的文凭或学位——优先考虑

·         At least 3 years working experience in a similar role (5 star hotel)

三年或以上相关工作经验（五星级酒店）

·         Computer skills- Fidelio Version 6

电脑操作技巧——Fidelio Version 6

·         Solid communication skills

过硬的沟通能力

·         Competent English language skills and proficient in Mandarin Chinese

英语熟练，普通话流利