Guest Relations Executive

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. 

The  Conrad Dublin  is a 5* hotel and part of the Hilton Luxury Division. We aim to ‘offer smart luxury travelers inspiring connections & intuitive service in a world of style’. We are one of the best 5* luxury hotels in the country.

 “Conrad is Empowering and Bold”

Benefits

Working for Hilton means you are joining an international company with more than 6200 hotels across the globe with countless benefits & career development opportunities such as:

·  Travel  - Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
·  Team Member Gym –  a dedicated team member gym with free access 7 days a week
·  Benefit  – Discounted rates for Conrad Team members across a wide range of retailers
·  Development  – Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
·  Holidays  – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
·  Maternity & Paternity  – Paid leave for those that qualify

  The Job Role

·  Meet, greet and direct Guests who enter the lobby area
·  Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
·  Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
·  Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
·  Manage, record and resolve promptly Guest or customer complaints
·  Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
·  Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
·  Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
·  Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
·  Maintain good communication and work relationships in all hotel areas
·  Maintain staffing levels to meet business demands
·  Attend all Reception meetings and Executive Lounge Meetings
·  Comply with hotel security, fire regulations and all health and safety legislation
·  Act in accordance with policies and procedures when working with front of house equipment and property management systems
·  Assist with other departments, as necessary

 

The ideal candidate should be
Someone who ….has previous experience in a luxury property, and must have hotel experience
Someone who…..is Motivated to Create Memorable Experiences for Every Guest, Every time
Someone who…. Has a Luxury Mind set –To our team this is Anticipating our Guests Needs and Personalizing their Experience
Someone who…. Is a Team Player – Collaborative, Flexible, Fun and Dynamic
Someone who ….is Ambitious and Passionate