General Manager - Hampton by Hilton Cluj Napoca

Job description

The Brand - Hampton by Hilton

Hampton by Hilton is the industry’s leading upper-midscale brand. Every Hampton Inn is committed to the 100% Hampton Guarantee, providing an exceptional guest experience and consistent, high-quality accommodations and amenities. 

The Property

Hampton by Hilton Cluj-Napoca is strategically located on Boulevard 21 Decembrie 1989, just 750 meters from Dorobantilor Boulevard, close to key government and business hubs, including the Justice and Finance departments. The hotel is within walking distance of Old Town’s restaurants, shops, and major cultural landmarks such as Piata Unirii and St. Michael’s Church. With complimentary hot breakfast, WiFi, parking, a fully equipped fitness center, and an inviting bar offering snacks and drinks, the property provides a well-rounded hospitality experience.

The Role

This exciting General Manager position will be responsible for managing the hotel, Hotel Management team, and hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations.   

 

What will you be doing? 

 

Specifically, you will be responsible for performing the following tasks to the highest standards: 

·  Manage and lead the hotel operation
·  Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded
·  Lead in all key property issues including capital projects, customer service, and refurbishment
·  Ensure all decisions are made in the best interest of the hotel and Hilton
·  Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
·  Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values
·  Lead in all aspects of business planning
·  Comply with and exceed Hilton Brand Service Standards
·  Ensure costs are controlled
·  Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
·  Hold regular briefings and communication meetings with the HOD team
·  Respond to audits to ensure continual improvement is achieved 

What are we looking for? 

 

The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations, Commercial and Operations, guest experience, Team Member engagement and display Hamptonality.  

A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: 

·  An Established General Manager in a similar type of hotel with strong commercial background preferred.
·  A hands-on leader, supporting the operations as required. 
·  Strong ability to collaborate and foster networks and relationships, with owners, corporates and leisure partners – you must be highly visible. 
·  Deliver innovative commercial opportunities with experience in increasing profitability.
·  Exceptional people leadership and retention of talent with the ability to bring a team together on a journey and instilling the Hilton culture and values
·  Exceptional stakeholder/owner relations experience
·  Ability to show resilience, judgement and leadership
·  Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
·  In-depth knowledge of the hotel/leisure/service sector
·  Degree or diploma in Hotel Management or equivalent
·  Fluency in Romanian and English language mandatory, additional Hungarian would be a benefit. 

What is it like working for Hilton?

 

The future of hospitality is bright at Hilton : a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

 

We support the mental and physical well-being of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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