Groups Meetings and Events Manager - Maternity Cover

Job description

A Groups Meetings and Events Manager is responsible for overseeing the GM&E team working with the Hotel to achieve pre-established goals. Responsible for maximizing sales results Hotel Groups and Events.

What will I be doing?

·         As Group, Meeting, and Events (GME) Manager, you will manage the GM&E Team to actively convert customer enquiries into confirmed sales. You will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards:

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·         Excellent selling capability and an ability and desire to coach selling techniques to the team

·         Review the business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets with a proactive and reactive approach

·         Support the team in planning events to an excellent standard

·         Develop future and repeat business contributing to the profitability of the hotel

·         Effective leadership skills to manage and motivate the team to achieve high levels of performance and exceed targets

·         Understand the competitive market place and implement approaches to ensure the Hotel stays ahead in the local market

·         Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

·         Building and maintaining strong customer relationships to drive business

A Group, Conference and Events Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

 

• Demonstrated previous managerial or supervisory experience in a Reservations and/or Meeting and Events function in the hotel/leisure sector

• Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets

• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges

• Excellent selling capability and an ability and desire to coach selling techniques to their team

• Excellent organisational and planning skills

• Accountable and resilient

• Ability to work under pressure

• Flexibility to respond to a range of different work situations

What are we looking for?

A Groups Meetings and Events Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Complete Graduate Degree or MBA in Management, Hospitality or Marketing
·  Fluent English and a second language desirable
·  Previous sales and events / banquets, preferably in Hotel, and positions of leadership and supervision teams
·  Critical analysis to strategically evaluate the sales of shares to be taken
·  Ability to analyze and manage multiple tasks
·  Ability to Manage Stress situations, always promoting a constructive and positive attitude
·  Knowledge of Product and Marketing, such as: Politics, Operation and Structure of Hotel, supervision and organization of team members
·  The ability to solve problems quickly and efficiently
·  Sense of organization and planning
·  Good written and verbal communication

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!