Groups, Meetings and Events (GM&E) and Reservation Manager

Job description

We are currently looking for a Groups, Meetings and Events (GM&E) and Reservation Manager to join our Commercial Team

 

About us:

The Hotel Maria Helsinki, to be re-branded as Waldorf Astoria later this year, is located in the historic Kruununhaka district in a landmark 1885 building, Waldorf Astoria Helsinki will open as Finland’s first Waldorf Astoria later this year. The hotel features 116 elegantly appointed guest rooms, including 32 suites, alongside a grand ballroom, five versatile meeting rooms, and multi purpose indoor and outdoor spaces. Guests will enjoy signature dining venues, a stylish bar, and a Nordic wellness spa with traditional Finnish sauna, delivering the brand’s legendary service and timeless luxury to the Nordics.

 

Something about the role:

The GM&E and Reservations Manager is responsible for leading both the Reservations and Groups, Meetings & Events functions. This is a hands on role within a small, agile team, balancing leadership responsibilities with direct involvement in daily operations. The position is key to delivering a seamless guest booking experience and outstanding service, while driving the hotel’s commercial performance and exceeding financial targets.

In this role, you will

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Oversee the Reservations and GM&E departments, ensuring high standards of service in line with Waldorf Astoria True Service values.     

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Personally handle and support the processing of reservations and GM&E requests to guarantee efficiency, accuracy, and guest satisfaction.        

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Actively manage group blocks, meeting room bookings, rate loading, pricing decision, cut off dates, and profiles, ensuring data integrity and compliance with Hilton systems.

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Control invoicing in the Events department, ensuring accuracy and timelines.

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Optimize event planning through effective use of BEOs/function sheets, and coordinate with operations teams to ensure flawless event delivery.

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Engage in direct communication with clients and guests, ensuring personalized and seamless booking experiences.

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Drive upselling and conversion across both reservations and GM&E, maximizing revenue opportunities.

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Collaborate closely with the Commercial Director, Sales, Revenue, and Operations to align strategy, forecast demand, and convert business opportunities.

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Support, guide, and train team members, maintaining high morale and fostering professional development. 

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Conduct regular reporting, forecasting, and administrative tasks as required. 

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Participate actively in departmental briefings, internal communications, and cross functional collaboration to ensure smooth operations.

Successful candidates have

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Relevant experience in Reservations and/or Groups, Meetings & Events management within luxury hospitality. 

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Strong technical proficiency, including advanced Excel skills and solid knowledge of hotel reservation and event systems (Hilton OnQ, Delphi, Opera or similar). 

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A proven ability to work hands on while leading a small team. 

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Excellent communication and organizational skills with a guest centric mindset. 

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Strong commercial acumen and ability to identify and convert business opportunities.

· 
Full English business proficiency; Finnish is considered a plus.

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.