Groups, Conference and Events Sales Executive

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS!

No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A World of Rewards

·  Competitive salary
·  Free and healthy meals when on duty
·  Grow your Career! - Personal Development programmes designed to support you at every step of your career
·  A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
·  Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
·  Team Member Referral Program
·  High street discounts: with Perks at Work
·  Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
·  Discounted dental and health cover

Modern and inclusive Team Member’s areas

KEY RESPONSIBILITIES: 
•    Receive and convert incoming enquiries to achieve targets and maximize revenue. 
•    Build strong relationships with customers to fully understand their needs. 
•    Plan and communicate guest requirements to a high standard to ensure the delivery of events (in hotels Where no separate planning team).
TASKS: 
•    Handling enquiries – email and phone in line with the training which includes negotiation using the demand calendar and any other pricing or diary management tools. 
•    Delphi FDC entry – to load information into the system using the correct data entry SOP’s. 
•    Activities to be carried out and managed accurately with maximum information in the system.
•    Use and track Sales promotions including XSELLS and KIITF. 
•    Closing the deal to confirm business – using the necessary tools to drive revenue / confirmations i.e. concessions/show rounds/ involving key stakeholders to support. 
•    Contract the confirming business with the maximum information and necessary paperwork/payment, in order to ensure all planning information is captured for delivery of event.
•    Upon receipt of contract – make changes, update system and ensure revenue is correct before handing over. 
•    Working closely with Revenue Manager, GCE Manager or GCE Director to build relationships to support in conversion, engagement, driving revenue. 
•    Attend daily huddles o Event Planning actions (in hotels where no event planning team) to communicate details in BEO for operations team to deliver successful events. 
•    Action quality audit report from coordinators.

Required Qualifications:
•    Education: High school/GED 
•    Additional requirements (i.e. % of travel, etc.) No Travel Requirements

 

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!