Group, Conference and Events Sales Executive and Planner

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.  - Here it’s all about growth and working in a sustainable way. We all enjoy the art of service, but most importantly, we enjoy a collaborative, unbiased, healthy and responsive space for all team members. This is what makes Hilton Reading the perfect choice for the next step in your career. Here, we’re committed on delivering exceptional guest experiences and unconditioned talent development through innovation and creative thinking

 

Annual Salary ranging from £25000 to £27000 plus Sales Quarterly bonus based on performance

 

A WORLD OF REWARDS

·  Smart uniform provided and laundered
·  Free and healthy meals when on duty
·  Grow your Career!  
·  Personal Development programmes designed to support you at every step of your career
·  A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
·  Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
·  Guest Experience Day 1 night stay with breakfast per year (ONLY FOR FRONT OFFICE POSITIONS)
·  Team Member Referral Program
·  High street discounts: with Perks at Work
·  Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
·  Discounted dental and health cover
·  Free Parking
·  Modern and inclusive Team Member’s areas

 

Groups, Conference & Events Sales Planning Executive will be responsible for the successful event planning and overall execution of all Groups, Conference & Events that take place within the hotel.  The Groups, Conference & Events Sales Planning Executive will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.  

KEY RESPONSIBILITIES:

·  Maximise all GC&E revenue opportunities through up selling of function items
·  Ensure the highest standards of Event Management are in place including building relationships with new/existing customers in order to secure rollover business
·  Participate in the department’s day-to-day operations and activities
·  Build strong relationships with Customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
·  Accurate administration and control of all GC&E related reservations and blocks.
·  To ensure that all BEO’s are handed over the Food and Beverage Operations Team every week for the following 10 days outline and that all the information is accurate, confirmed and billing details documented and in line with the credit policy.
·  To meet & greet nominated conference contact or organizer to check on their satisfaction and the setup of the meeting rooms on the day of the event.
·  To conduct Show rounds for companies & agents in line with the Company policy.
·  To support the Food & Beverage operations and room reservations team with information as required.
·  To ensure all information is relayed to the Chef and Operations Team in a timely manner to ensure they can order and roster effectively.
·  Attend Sales events
·  To raise invoices for Events in line with contract/final billing and forward them to the accounts departments on a daily basis with relevant back up documentation to expedite payment.
·  Ensure Group Masters are closed on time and responsible for collecting the payments from their GC&E bookings.
·  Quote and contract for events arriving within the next 21 days.
·  Build and manage group blocks in OnQ and input rooming list in the system.

What are we looking for?

Groups, Conference & Events Sales Planning Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Good organisational and administration skills
·  Positive attitude and good communication skills
·  Commitment to delivering a high level of customer service
·  Confident telephone manner
·  High level of IT skills
·  Excellent grooming standards
·  Demonstrated previous experience working in a Sales environment

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Knowledge of the hotel property management systems
·  Demonstrated previous experience working in the Conference and Events function
·  Qualification, degree, or certification in a relevant field

 

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

 

Find out more about all our brands and hotels -  Hilton Brands | Global Hospitality Company