Director of Group, Conference, and Events Sales

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! -  No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”.

Located within the historic Waldorf Hotel in London, Homage is a restaurant that masterfully blends the elegance of classic British dining with a modern flair. Inspired by the hotel’s rich heritage, Homage offers a refined yet inviting atmosphere where each dish is crafted with precision and passion. From locally sourced ingredients to timeless recipes reimagined, every element is designed to celebrate the best of British cuisine. Perfect for both locals and visitors, Homage invites you to savor a taste of London’s history with every bite.

Good Godfrey’s honours The Waldorf’s original house band – Howard Godfrey & The Waldorfians. With its dark oak paneling and 1920’s soundtrack, our guests journey back in time to the opulence and elegance of the Roaring ‘20s. With expertly crafted cocktails, our team blends history, flavour, and style for a timeless experience.

Proudly offering some of the best meetings and events facilities in the city, The Waldorf Hilton London hosts many prestigious conferences and meetings within the hotel’s modern and flexible venues, most of which have natural daylight.

Once the ballroom setting for 'A Night to Remember', the opulent Palm Court is flooded with natural daylight and is perfect for your conference/exhibition catering area or for your grand celebration. Adorned with original Edwardian features such as columns and cornicing, the Palm Court accommodates up to 400 Guests or up to 900 when combined with the adjacent Adelphi suite.

Entertain up to 350 seated guests (500 standing) in the beautiful Adelphi suite which features state-of-the-art lighting. Marvel at the grand columns and elegant chandeliers which adorn this unique and magnificent space. The room can be set up to include a stage at the front and centre of the room and special lighting sets an unforgettable scene.

 

A WORLD OF REWARDS

·  Free and healthy meals when on duty
·  Grow your Career !
·  Personal Development programmes designed to support you at every step of your career
·  A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
·  Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
·  Team Member Referral Program
·  High street discounts: with Perks at Work
·  Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
·  Discounted dental and health cover
·  Modern and inclusive Team Member’s areas

 A  Director of Group, Conference, and Events (GCE) Sales is fully responsible for the development of the GCE Team and the sales strategies it uses to increase revenue.

What will I be doing?

As Group, Conference, and Events (GCE) Director, you are fully responsible for the development of the Group, Conference, and Events (GCE) Team and the design of the marketing and sales strategies it uses to increase revenue. The Group, Conference, and Events (GCE) Director will promote the services and facilities of the cluster Hotels to all customers and Guests and cross sell the other products within the Hilton family of brands when appropriate. Specifically, you will be responsible for performing the following tasks to the highest standards:

·  Analyse competitors' activities and pricing strategies
·  Maximise occupancy and average rates through well-executed inventory and yield management control
·  Identify the most profitable services that the hotel can deliver with quality and most profitably
·  Maximise all Group, Conference, and Event revenue opportunities
·  Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
·  Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
·  Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market
·  Ensure the Group, Conference, and Events (GCE) Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
·  Manage and develop the GCE Sales Team to ensure career progression and effective succession planning within the hotel and company
·  Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively

What are we looking for?

A GCE Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Excellent oral and written communication skills
·  Ability to communicate, verbal and in written form, effectively with Management and Ownership groups
·  Excellent organisation and planning skills
·  Ability to work well under time pressure and/or demanding travel schedules
·  Excellent interpersonal skills and a full understanding of professional ethics, decorum and social skills required for extensive interaction with customers, investment owners and business partners
·  Ability to perform critical analysis
·  Strong experience in hospitality forecasting, pricing and inventory control
·  Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
·  Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
·  Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Knowledge of the hotel property management systems
·  Previous experience in the same or similar role
·  Relevant degree, in business development or other relevant business field, from an academic institution

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

 

Find out more about all our brands and hotels -  Hilton Brands | Global Hospitality Company