General Manager - Franchise

Job description

Job Requirements

Reports To: Area Manager, Director of Operations

Prepared By: Ark Hospitality

Date: July 2023

SUMMARY:

This position is primarily responsible for overseeing all aspects of Property Management

in accordance with ARK Hospitality’s vision and mission statement and core values.

Those aspects include maximization of financial performance, guest satisfaction, and

staff development within established quality standards. The General Manager is also

responsible for the hiring and training of all hotel staff. As a leader, must be a self-starter

and understand the position requires 24-hour availability.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

§ Recruiting, training, mentoring and supervising staff

§ Managing budgets and maximizing revenues

§ Maintaining statistical and financial records

§ Planning maintenance work, events, and room bookings

§ Handling customer complaints and queries

§ Promoting and marketing the business

§ Ensuring compliance with health and safety legislation and licensing laws

§ Meeting daily with each department in the department’s primary

work area to check-in with team members within different

divisions of the property

§ Perform administrative duties in the office such as payroll, bank

deposits, and follow up on operational checklists and safety

training

§ Have a staff training meeting with team members as appropriate to

maintain exceptional service level for guests and within the team

§ Inspect guest rooms and "back of house" areas to ensure brand

and company standards are being met

§ Walk/be present on property, especially during shift changes,

to ensure daily priorities are communicated, which will equip

individuals and the team for success

2

ATTENDANCE:

Must be punctual and timely in meeting all requirements of performance, including,

but not limited to, attendance standards and work deadlines; beginning and ending

assignments on time; and scheduled work breaks; where applicable.

SUPERVISORY RESPONSIBILITIES:

Directly supervises employees in the Front Desk, Maintenance, Housekeeping,

Laundry, and Breakfast Department. Carries out supervisory responsibilities in

accordance with the organization's policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning,

assigning, and directing work; appraising performance; rewarding and

disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential

duty satisfactorily. The requirements listed below are representative of the knowledge,

skill, and/or ability required. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following

competencies:

Intellectual

§ Analytical - Designs work flows and procedures.

§ Problem Solving - Identifies and resolves problems in a timely

manner; Gathers and analyzes information skillfully; Develops

alternative solutions; Works well in group problem solving

situations.

§ Project Management - Coordinates projects; Communicates

changes and progress; Completes projects on time and budget;

Manages project team activities.

§ Technical Skills - Pursues training and development opportunities;

Strives to continuously build knowledge and skills; Shares expertise

with others.

3

Interpersonal

§ Internal and External Customer Service - Manages difficult or

emotional situations; Responds promptly to customer needs;

Solicits customer feedback to improve service; Responds to

requests for service and assistance; Meets commitments.

§ External Working Relationships – Develops and maintains courteous

and effective working relationships with clients, vendors and/or any

other representatives of external organizations.

Leadership

§ Change Management - Develops workable implementation

plans; Communicates changes effectively; Builds commitment

and overcomes resistance; Prepares and supports those

affected by change; Monitors transition and evaluates results.

§ Delegation - Delegates work assignments; Matches the responsibility

to the person; Gives authority to work independently; Sets

expectations and monitors delegated activities; Provides

recognition for results.

§ Managing People - Includes staff in planning, decision-making,

facilitating and process improvement; Takes responsibility for

subordinates' activities; Makes self available to staff; Provides

regular performance feedback; Develops subordinates' skills and

encourages growth; Solicits and applies customer feedback

(internal and external); Fosters quality focus in others; Improves

processes, products, and services; Continually works to improve

leadership skills.

§ Create a work environment that is respectful of diversity, minimizes

turnover and cultivates a culture of leadership development.

Organization

§ Business Acumen - Demonstrates knowledge of market and

competition; Aligns work with strategic goals; Analyzes market

and completion and adapts strategy to changing conditions.

§ Cost Consciousness - Works within approved budget; Develops

and implements cost saving measures.

§ Business Necessity – The needs of the employer may be dependent

on responding to and anticipating rapidly changing external and

internal demands in all aspects of how business is conducted. This

may include, but is not limited to, organization structure, finances,

goals, personnel, work processes, technology, and customer

demands. Therefore, it may become necessary to make

modifications to how business is conducted, and work is

4

accomplished, with minimal or no advance notice to employees.

Accordingly, the employee must be capable of adapting, with

minimal or no advance notice, to changes in how business is

conducted, and work is accomplished, with no diminishment in work

performance.

§ Safety and Security –All employees are responsible for observing

safety and security procedures as applicable and reporting

potentially unsafe conditions to management.

EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED); or one to three years related

experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional

journals, technical procedures, or governmental regulations. Ability to write reports,

business correspondence, and procedure manuals. Ability to effectively present

information and respond to questions from groups of managers, clients, customers,

and the general public.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of: Internet

Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic

Mail Software (Outlook); Presentation software (PowerPoint).

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an

employee encounters while performing the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the

essential functions.

The noise level in the work environment is usually moderate but can vary.

Professional attire.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met

by an employee to successfully perform the essential functions of this job. Reasonable

5

accommodations may be made to enable individuals with disabilities to perform the

essential functions.

While performing the duties of this job, the employee is regularly required to stand,

walk, use hands to finger, handle, or feel, reach with hands and arms. The employee

is frequently required to talk or hear. The employee is occasionally required to climb

or balance, stoop, kneel, crouch, or crawl, taste, or smell.

The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color

vision, peripheral vision.

This job description is not intended to be all-inclusive, additional details will be specified by the

supervisor. The associate will also perform other reasonable business duties as signed by the

supervisor.

Management reserves the right to change this job description, job responsibilities, duties, and

working hours as needs prevail.

I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY

OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE

MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL

FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.

______________________________ _______________

Associate Signature Date

Work Experience

General Manager, Hampton and PEP experience preferred.

Benefits

401K with 4% Match and vested upon hiring. Two week PTO, 5 Paid Holidays, Health, Dental and Vision insurance.

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.