Front Office Intern

Job description

Join the Conrad Algarve Family, a luxury brand of Hilton, and be part of a passionate and dedicated team, where your talent is valued and your potential is limitless!

Recognized as the #1 Great Place to Work in the World, we are deeply committed to nurturing the professional and personal growth of every Team Member. Our inspiring work environment and vibrant culture foster continuous development and endless possibilities.

Together, we strive to create the best and most inclusive and welcoming home for our team.

We value the growth of our Team Members, supporting great and meaningful career experiences through personalized mentoring for early-career professionals and continuous training, including certified courses from LinkedIn Learning and Harvard. At Conrad Algarve, we are committed in developing exceptional leaders and build together the future of the hospitality industry.

Are you ready to embark on an inspiring journey of success with us?

At Conrad Algarve we Create Leaders!

What will I be doing?

As Front Office Intern, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

·  Ensure accurate and efficient running of reception including check in/out procedures
·  Respond to Guest queries in a timely and efficient manner
·  Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
·  Demonstrate a high level of customer service at all times
·  Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
·  Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
·  Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
·  Answer switchboard calls, as required
·  Ensure all Guest deliveries and messages are received effectively and efficiently
·  Act in accordance with fire, health and safety regulations and follow the correct procedures when required
·  Act in accordance with policies and procedures when working with front of house equipment and property management systems
·  Attend appropriate training courses, when required
·  Follow and adhere to company brand standards
·  Assist other departments wherever necessary and maintain good working relationships with Team Members
·  Work with your Manager to identify a specific project to complete during your internship placement

What are we looking for?

Front Office Interns serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Previous experience in a customer-focused industry
·  Positive attitude and good communication skills
·  Commitment to delivering a high level of customer service
·  Excellent grooming standards
·  Ability to work on your own and as part of a team

What will it be like to work for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our  Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.