Front Office Host

Job description

Job Requirements

Key Responsibilities:

·  Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
·  Handle guest check-in, check-out, room assignments, and payment transactions efficiently.
·  Provide information about hotel services, amenities, local attractions, and directions.
·  Respond promptly to guest inquiries, requests, and complaints, ensuring issues are resolved or escalated as necessary.
·  Manage reservations, cancellations, and modifications through the property management system (PMS).
·  Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
·  Maintain an organized and welcoming front desk/reception area.
·  Ensure guest confidentiality and data protection in compliance with company policies.
·  Uphold service standards and follow hotel policies and procedures at all times.

Qualifications & Skills:

·  Previous experience in hospitality, customer service, or front office preferred.
·  Excellent communication and interpersonal skills.
·  Strong problem-solving abilities and a guest-oriented mindset.
·  Proficiency in MS Office and hotel property management systems (PMS) is an advantage.
·  Ability to work in a fast-paced environment, multitask, and remain calm under pressure.
·  Professional appearance and positive attitude.
·  Flexibility to work shifts, weekends, and holidays.

Work Experience

Key Responsibilities:

·  Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
·  Handle guest check-in, check-out, room assignments, and payment transactions efficiently.
·  Provide information about hotel services, amenities, local attractions, and directions.
·  Respond promptly to guest inquiries, requests, and complaints, ensuring issues are resolved or escalated as necessary.
·  Manage reservations, cancellations, and modifications through the property management system (PMS).
·  Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
·  Maintain an organized and welcoming front desk/reception area.
·  Ensure guest confidentiality and data protection in compliance with company policies.
·  Uphold service standards and follow hotel policies and procedures at all times.

Qualifications & Skills:

·  Previous experience in hospitality, customer service, or front office preferred.
·  Excellent communication and interpersonal skills.
·  Strong problem-solving abilities and a guest-oriented mindset.
·  Proficiency in MS Office and hotel property management systems (PMS) is an advantage.
·  Ability to work in a fast-paced environment, multitask, and remain calm under pressure.
·  Professional appearance and positive attitude.
·  Flexibility to work shifts, weekends, and holidays.