Front Desk Supervisor - Franchise

Job description

Job Requirements

Job Summary

We are seeking a dynamic and experienced Front Desk Supervisor to oversee guest services and front desk operations at our hospitality establishment. The ideal candidate will possess strong leadership skills, a passion for hospitality management, and exceptional customer service abilities. This role is vital in ensuring a seamless guest experience, maintaining efficient front desk procedures, and leading a team dedicated to guest satisfaction. Bilingual proficiency and hotel management experience are highly desirable to support our diverse clientele and operational excellence.

Responsibilities

·  Supervise daily front desk activities, including check-in/check-out procedures and guest inquiries
·  Lead and motivate front desk staff to deliver outstanding guest services and maintain high standards of hospitality
·  Manage multi-line phone systems, handle reservations, cancellations, and guest requests with professionalism and courtesy
·  Oversee night audit operations, ensuring accurate financial reporting and reconciliation
·  Provide exceptional guest relations by addressing concerns promptly and effectively
·  Ensure adherence to hotel policies, procedures, and safety protocols
·  Assist in training new team members on front desk operations, phone etiquette, and customer service standards
·  Collaborate with housekeeping, maintenance, and management teams to ensure smooth hotel operations
·  Maintain a welcoming environment that promotes guest loyalty and positive reviews

Work Experience

Requirements

·  Proven experience in hospitality management or hotel front desk operations, preferably in resort or hotel settings
·  Strong knowledge of hotel management systems and multi-line phone systems
·  Excellent customer service skills with a focus on guest satisfaction
·  Bilingual or multilingual abilities are highly preferred to serve diverse guests effectively
·  Leadership skills with the ability to supervise and motivate a team
·  Knowledge of night audit procedures and guest relations best practices
·  Exceptional communication skills, including phone etiquette and professional demeanor
·  Ability to handle multiple tasks efficiently in a fast-paced environment
·  Previous experience working in hospitality or resort environments is advantageous

This position offers an exciting opportunity for a dedicated hospitality professional to lead our front desk team while delivering memorable guest experiences.

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.