Front Desk - Franchise

Job description

Job Requirements

Job description

Tru by Hilton Gananoque offers a unique and vibrant experience for both guests and team members. Our hotel is a reflection of our commitment to delivering a modern, upbeat, and welcoming atmosphere. We pride ourselves on exceptional guest service and creating memorable stays. If you are passionate about hospitality and want to be part of a fun and dynamic team, Tru by Hilton is the place for you!

Position Overview:

As a Front Desk Associate at Tru by Hilton Gananoque, you will be the face of our hotel, ensuring that each guest has a smooth, enjoyable, and welcoming experience from check-in to check-out. Your role will involve interacting with guests, handling reservations, providing information, and ensuring that every detail of their stay exceeds expectations.

Key Responsibilities:

·  Guest Service Excellence:  Provide outstanding customer service by welcoming guests with a positive attitude, responding to inquiries, and resolving any issues that may arise.
·  Check-In & Check-Out:  Accurately process guest check-ins, check-outs, and reservations in a timely and efficient manner.
·  Reservations Management:  Assist guests with reservations, including booking rooms and providing information about rates, availability, and hotel amenities.
·  Communication:  Serve as a liaison between guests and hotel management, ensuring that guest concerns and requests are addressed promptly.
·  Hotel Knowledge:  Be knowledgeable about hotel services, amenities, local attractions, and directions to provide accurate and helpful information to guests.
·  Administrative Duties:  Handle front desk paperwork, including cash handling, guest folios, and billing.
·  Teamwork:  Collaborate with housekeeping, maintenance, and other hotel departments to ensure seamless guest experiences.
·  Safety and Cleanliness:  Ensure the front desk area is clean and well-organized, and adhere to hotel safety and security procedures.

Why Join Us?

·  Competitive wage and benefits package.
·  Opportunity for growth and advancement within the Hilton brand.
·  A fun and supportive work environment.
·  Employee discounts on hotel stays and other perks.
·  Access to Hilton University, offering training and development opportunities.

Work Experience

Qualifications:

·  Previous experience in a customer service role, preferably in the hospitality industry (front desk experience is a plus).
·  Strong communication skills, both verbal and written.
·  Ability to multitask and thrive in a fast-paced environment.
·  Positive attitude with a commitment to exceptional guest service.
·  Flexible schedule, including weekends and holidays.
·  Basic computer skills and familiarity with hotel management software (experience with Hilton’s systems is an advantage).
·  A team-oriented mindset with a friendly and approachable demeanor.
·  Bilingual (English and French) is an asset, but not required.

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.