Food & Beverage Outlets Manager - Hilton Palacio del Rio Hotel -Franchise - Franchise

Job description

Job Requirements

ABOUT US:  

At Zachry Hotels, we are passionate about  hospitality  and excellent  customer service . Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where  we do the right thing because it is the right thing to do.  Our core values are at the center of every decision we make: 

Every Person Matters  

Together We Can Do Great Things  

This Is More Than a Job  

To monitor team members level of service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items. To maintain all service standards, rules and regulations in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

Work Experience

ESSENTIAL FUNCTIONS:

• Checks Servers, Bartender and Kitchen stations before, during and after their shift for proper set-up and cleanliness.

• Ensures that the Servers and Bartenders provide guests with friendly, courteous, and timely service. Make sure that Servers understand and are able to explain any specials and/or restaurant promotions.

• Ensures that the order when complete, is retrieved from the kitchen, and is accurate and delivered in a timely manner with the appropriate condiments.

• Interacts with guests to obtain feedback on quality of service and food in outlet. Investigates and resolves guest complaints in a timely manner.

• Manages and monitors product quality and guest satisfaction in restaurant. Responsible for ensuring that food quality is consistent, appealing, and prepared to guest specifications.

• Schedules and directs staff in their work assignments. Assigns in detail specific duties to all team members under supervision for efficient operation of the kitchen/restaurant.

• Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met. Verifies temperatures, judges appearance and taste of products, and checks preparation methods to determine quality. Provides guidance for improvement and implements necessary adjustments for consistency.

• Ensures compliance with all hotel policies and procedures that relate to food and beverage, as well as local, state, and federal laws and regulations.

• Listen actively & communicate clearly while interacting with customers to promote food products & directing staff activities. Analyze feedback from clients & team members, make decisions and take action to implement suggestions for improvement. Maintain working rapport with all hotel staff for efficient operation & service to customers.

• Documents inventory forecast usage and monitors supply so that restaurants are stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service. Oversees set up of dining and service areas.

• Demonstrates positive leadership characteristics that inspire team members to meet and exceed standards and promote team member empowerment.

• Other duties as assigned.

EDUCATION:

High school graduate or equivalent required.

REQUIREMENTS:

Minimum of 2 years' experience preferred.

LICENSES OR CERTIFICATES:

Food Handlers Certification required.

TABC required.

CPR certification preferred.

Benefits

BENEFITS:  

·  Company paid short-term and long-term disability. 
·  Medical, dental and vision insurance 
·  Fidelity 401K retirement plan with employer matching up to 6% of contribution
·  Hilton Hotel Travel Discount Program 
·  Paid Time Off (PTO) 
·  Free Meal 
·  Free annual VIA bus pass 
·  Quarterly Incentive Bonus 
·  Referral Bonus Incentive Program 
·  Team Member Assistance Program

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.