Event Service Manager - Conrad Orlando

Job description

Join us in creating a legacy within a brand you can stay inspired with a team that will become family! The newest  Conrad Hotel  in Hilton’s luxury portfolio is open in Orlando. 

As one of the most celebrated openings of 2024, be part of the legacy as an Event Service Manager !

Why join the Conrad brand? The modern luxury concept empowers you to deliver: 

·  Personalized service with authenticity and passion 
·  Impactful experiences 
·  Creativity in our products and services 

 

Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre  Evermore Orlando Resort  bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating.  

 

The stunning resort will feature 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining. 

 

In this role, you will be overseeing the execution of events, serving as a link between the customer and the hotel. You'll coordinate various hotel departments, ensuring each plays their designated role during on-site events.

 

The ideal candidate will have previous hotel experience, preferably in events.

 

Want to learn more? News Release on Conrad Orlando

 

Why join the Conrad brand?

The modern luxury concept empowers you to deliver:

·  Personalized service with authenticity and passion
·  Impactful experiences
·  Creativity in our products and services

What will I be doing?

As Event Service Manager you will be responsible for event execution between the hotel and the customer during the meeting or event.  Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of the business for future dates. Maximizes revenues through effective up-selling of products and services.  Serve as the event planner primary contact during event on property and is responsible for his/her experience. 

Specifically, your essential functions will be to perform the following tasks to the highest standards:

·  Provide direction and supervision to affected departments and team members during the execution of meeting and/or event.
·  Directly serve on site group and catering customers in a proactive manner.
·  To organize, plan and prioritize your duties by developing plans and goals.
·  Timely communication to internal and external clients via telephone, email, written documents or in person.
·  Demonstrate knowledge of job systems, products, booking systems, and processes.
·  Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
·  Selling and influencing both internal and external clients.
·  Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
·  Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. 
·  Participate in customer site inspections and assist with the sales process as necessary.
·  Other duties as necessary based on business needs. 
·  Regular attendance 

What are we looking for?

•    Minimum Years of Experience: one to two years of Hospitality related experience at manager level. 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Knowledge of the hotel property management systems (Delphi.fdc)
·  Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits  – Hilton is proud to have an award-winning workplace culture ranking  #2 Best Company To Work For in the U.S.  We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

·  Access to your pay when you need it through DailyPay
·  Medical Insurance Coverage –  for you and your family
·  Mental Health Resources
·  Best-in-Class Paid Time Off (PTO)  
·  Go Hilton travel discount program 
·  Supportive parental leave
·  Matching 401(k)
·  Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
·  Debt-free education : Access to a wide variety of educational credentials  (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
·  Career growth and development 
·  Team Member Resource Groups
·  Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.