Duty Manager

Job description

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

What will I be doing?
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

·  Oversee the daily operations of the hotel, ensuring seamless service delivery across all departments.
·  Act as the primary point of contact for guests, addressing any issues, concerns, or special requests with efficiency and professionalism.
·  Ensure that all guest experiences are in line with the luxury standards of LXR Hotels & Resorts.
·  Manage and resolve any operational challenges that arise during the shift, coordinating with relevant departments to ensure timely and effective solutions.
·  Monitor guest feedback and work with the management team to continuously improve service quality.
·  Conduct regular inspections of the property to ensure cleanliness, safety, and overall guest satisfaction.
·  Support the Front Office team during peak check-in and check-out times, ensuring a smooth and welcoming experience for all guests.
·  Handle any emergencies or incidents, ensuring that appropriate procedures are followed, and that guest safety is prioritized.
·  Provide leadership and guidance to the team, fostering a positive and productive work environment.

What are we looking for?
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

·  Proven experience as a Duty Manager, Front Office Manager, or in a similar leadership role within a luxury hotel or resort.
·  Strong leadership and problem-solving skills, with the ability to make quick and effective decisions.
·  Excellent communication and interpersonal skills, with a focus on delivering outstanding guest service.
·  Ability to work independently and as part of a team, with a proactive and hands-on approach.
·  Flexibility to work various shifts, including nights, weekends, and holidays.
·  A genuine passion for hospitality and a commitment to exceeding guest expectations.
·  Knowledge of hotel management software and systems.
·  Calm, efficient and the ability to work well under pressure
·  Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
·  Experience in managing budgets, revenue proposals and forecasting results in a similar sized property

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!