Director of Spa - Waldorf Astoria Lusail Doha

Job description

The Director of Spa is responsible for overseeing all aspects of the spa operation, ensuring an exceptional Guest and Member experience, while driving revenue growth. This role includes managing the Spa team, maintaining compliance with standards, and collaborating with other departments to deliver an excellent service.

What will I be doing?

 As a Director of Spa, you are ultimately responsible for overseeing the Spa operations and team to deliver an excellent Guest and Member experience. The Director of Spa will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

Spa Operations Management

·  Oversee daily operations of the spa, ensuring efficiency and excellence in service delivery
·  Ensure all treatments and procedures comply with current legislation and company standards
·  Manage guest experiences, including bookings, payments, and consultation cards

Team Leadership and Development

·  Lead and motivate the Spa team members and therapists
·  Foster high-quality service and support ongoing professional development

Financial Management

·  Achieve and exceed revenue targets through creative and alternative programs
·  Maintain and operate within the department’s annual budget and financial targets
·  Monitor and manage net movement

Guest Experience and Service Improvement

·  Manage guest feedback to drive continuous improvement in services and programs
·  Ensure personalized service for all guests

Compliance and Standards

·  Instill and uphold brand values and quality standards daily
·  Ensure compliance with health, safety, and COSHH regulations
·  Maintain security for cash, stock, and equipment, adhering to all department procedures

Collaboration and Communication

·  Liaise with other departments to integrate spa services seamlessly
·  Respond to audits and implement improvements to achieve continuous enhancement

What are we looking for?

A Director of Spa serving Hilton brands should embody the following attitude, behaviors, skills, and values:

 

·  Proven experience in a senior management role within the spa industry
·  Ability to meet and exceed financial targets and manage budgets effectively
·  Capability to work efficiently under pressure and adapt to various situations
·  Excellent personal grooming and presentation standards
·  Commitment to developing both team members and personal skills
·  Adaptability to respond to a range of different work situations.
·  Ability to work effectively both independently and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Familiarity with the local market and its specific needs
·  Relevant certifications and qualifications in spa management or related fields

 

What will it be like to work for Hilton?

 The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.