Director of Sales, Hilton Nagoya / 営業部長　ヒルトン名古屋

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 

The Director of Sales oversees day to day sales efforts of Senior Sales Managers, Sales Managers, Sales Executives, with specific responsibilities for directing sales, training, and implementing action plans set forth in the marketing plan, under the general guidance and supervision of the Commercial Director and in keeping with the delegation of authority. 

What will I be doing?  

As the Director of Sales, you will be responsible for performing the following tasks to the highest standards: 

• Responsible for the promotion and sales of all products of the hotel, including but not limited to banquets, rooms, catering, etc. 

• Lead the team to achieve sales targets and related tasks set by the hotel. 

• Develop sales plans and ensure that all team members maintain and develop customers in the region or industry they are responsible for according to the plan, understanding customer needs through telephone sales, face-to-face visits and other forms, achieving sales. 

• Summarize and manage the hotel sales process, conducting regular sales evaluations to ensure each salesperson achieves the sales target. 

• Monitor the output value of sales and adjust sales actions according to market changes. 

• Organize travel schedules and manage travel expenses to optimize sales force. 

• Build relationships with convention companies, conference service companies, travel agents and Hilton regional sales offices. 

• Make every employee in the Sales department aware of his / her responsibilities, goals and achievements, and evaluate employees twice a year. 

• Personally manage and maintain key accounts. 

• Set personal sales goals and select key customers. 

• Work with Sales, Marketing Communications and Revenue Management to adjust team bookings to achieve maximum productivity within the hotel. 

• Ensure that the Sales team effectively complete quotations, send contracts to customers and follow-up promptly, inviting customers to visit the hotel. 

• Ensure that the department sends the teamwork order in a timely manner and the banquet work order is received by the relevant departments. 

• Proactively collect market and industry information to share with other members of the Sales team, capturing business opportunities and ultimately converting to business confirmations. 

• Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference promotion information, and feedback promptly to the Director of Business Development. 

• Welcome key customers, team leaders and VIPs to the hotel when they arrive. 

• Organize regular meetings to ensure effective communication between the Sales team and the hotel Operations team, assisting the Banquet Sales department or Operations department in following-up on events during the banquet or meeting. 

• Maximize sales at all times and effectively forecast team and banquet revenue. 

• Responsible for the budget formulation of relevant departments, actively participate in the formulation of forecasts and market plans. 

• Provide regular training to employees to ensure that the team is familiar with hotel products and processes, able to efficiently explore customer needs and provide professional customized services. 

• Regularly analyze customer output and source market structure, anticipate market trends and design products and channels in advance to seize business opportunities. 

• Lead the Sales team to achieve departmental goals. 

• Chair department meetings. 

• The department reserves the right to change or supplement the job description if necessary. 

• Perform any other reasonable duties assigned. 

職務内容

-ホテルの販売、マーケティングの管理
-予算作成・予算管理
-レベニュー予測、計画、戦略立案
-代理店/クライアント/ゲスト等へ向けた、積極的かつ長期的パートナーシップの構築
-販売リソース・チャネルの構築、顧客開拓
-部署内従業員管理、育成
-月次レポート、オーナーレポート、予算・プロジェクトレポート等の作成

上記は主な業務の要約であり、これまでのご経験に応じて活躍いただける幅も広がります。

 

What are we looking for? 

A Director of Sales serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Hospitality: Volunteer to provide unparalleled hospitality. 

• Integrity: Do what you should do all the time. 

• Leadership: Strive to be a leader in both your industry and your community. 

• Teamwork: Actively promote teamwork spirit in all work. 

• Ownership: take responsibility for your actions and make decisions. 

• Now: Operate with urgency and discipline. 

• Junior College degree.  

• Good English reading and writing skills to meet business needs. 

• Able to work under strong pressure. 

• Understand local customers and have strong market analysis ability. 

• Have certain customer resources. 

• Able to set overall business objectives and action plans best suited to the hotel. 

• Able to formulate and implement operating budgets and business plans. 

• Able to effectively market and position the brand at desired levels. 

• Knowledgeable of political, economic and social issues, and market trends. 

• Good communication skills, knowledge and ability to deal with crisis. 

応募資格

-ホテルでの勤務経験または営業職5年以上
-統括（マネジメント）業務経験
-宿泊、宴会、コーポレートセールス業務経験
-PCスキル
-ビジネスレベル英語力

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

求める人物像

-ヒルトンのミッションおよびバリューへの共感
-ホスピタリティ業界への興味（業界への関心および働く人々への共感）
-チームおよび内部顧客に対して、相手のニーズを理解し誠実に対応した経験がある方

本ポジション・職場の魅力

-オフィスは他部署を含め多様な人材が働く国際的かつ家族のような温かみが感じられる職場で、一例として次のような独自の福利厚生も完備しています。
  例：GO Hilton 従業員割引制度（特別価格で宿泊およびレストラン利用が可能）、従業員食堂（1日2食が無料）

-また、従業員のキャリアアップを応援しているのも特徴の一つです。本ホテルのみならず、ヒルトングループ全体で社内公募制度があり、これを活用して様々なポジションに挑戦できる環境があります。