Director of Operations

Job description

DoubleTree by Hilton Resort & Spa Marjan Island is looking for a Director of Operations to join the team! With 723 rooms, 14 food and beverage outlets, 7 Pools and a private beach, this award-winning property offers elevated comfort and food inspired by from around the world. A Director of Operations will manage all Guest Activities, Front Office, Food & Beverage, Kitchen & Culinary, Stewarding, Recreation, Security Entertainment and Engineering.

 

Why Work for Hilton?

Hilton is one of the largest and fastest-growing hospitality companies in the world, with more than 8,400 properties with more than 1 million rooms in 140 countries and territories. In the 100+ years since our founding, we have defined the hospitality industry and established a portfolio of 18 world-class brands, with the emergence of the Tempo brand and including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 200+ million members in our award-winning customer loyalty program, Hilton Honors. We are consistently endorsed by our employees as a Great Place to Work in all of the countries in which we operate.

 

What will I be doing?

As Director of Operations, you will:

Essential Functions

·  Observes staff performance, conducts hotel evaluations, and coordinates action plans for areas found deficient.
·  Tracks progress and ensures all areas meet or exceed established standards.
·  Oversees the Brand Standards audit and ensures compliance across all relevant areas.
·  Implements and manages the hotel’s daily quality processes, including goal communication, staff member empowerment, service recovery, and problem prevention.
·  Disseminates feedback from guest satisfaction metrics, comment cards, and service failure measurements, and provides coaching as needed.
·  Ensures efficient communication across all operations team members.
·  Coaches, motivates, and develops managers and team members.
·  Analyzes monthly statements of operations and prepares written comments for the General Manager’s review.
·  Heads the Stay Experience Platform, managing guest feedback and driving necessary changes.
·  Manages the hotel’s quality team, overseeing guest service, product delivery, and team performance.
·  Leads financial operations, including managing daily, weekly, and monthly department budgets and costs.

Supportive Functions

·  Be a part of the hotel CARE Committee, overseeing guest, team, and community-related projects. Serve as the head for guest and team projects.
·  Coordinates efforts to provide follow-up on action items established at various scheduled hotel meetings.
·  Coaches and counsels managers on profitability assessments and staffing procedures.
·  Organizes promotional activities and ensures alignment with the hotel’s brand and objectives.

Organizational Relationships

·  All operations Heads of Department (HODs) report directly to this role, ensuring seamless alignment with the hotel's strategic objectives.
·  Regularly assesses departmental and individual performance against established guidelines, providing constructive feedback and actionable improvement plans.
·  Collaborates with HODs to address challenges, share resources, and foster cross-departmental communication to enhance operational efficiency.
·  Drives a performance-focused culture through regular reviews, coaching, and recognition of achievements.
·  Ensures that team objectives align with the broader organizational goals, promoting accountability and excellence across all operational areas

Great Working Environment

·  Leads by example to foster a culture of excellence and inclusivity.
·  Implements team-building and skill development initiatives to engage and empower team members.
·  Champions staff recognition and development programs to maintain morale and high performance.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Prior professional experience in UAE would be an advantage:

·  Commercial focus, with a demonstrated ability to deliver exceptional business performance and results.
·  Inspirational leadership and people management skills, experienced in leading, developing and motivating a large team and working effectively with other departments.
·  Excellent verbal and written communication skills are essential to deliver a compelling message to the right audience, ranging from team briefings and commercial presentations to business meetings and representing the hotel publicly
·  Guest focus, maintaining the highest standards of service and quality to create memorable guest experiences.
·  Effective relationship management skills to build good working relationships with key stakeholders, internally and externally, including suppliers, local media and influencers.
·  Creativity, strategic thinking and problem-solving skills, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.
·  You will be also fluent in English, a social media expert, and comfortable using F&B systems and MS Office.
·  Practical knowledge in the use of personal computers for storing, developing, and analyzing information.
·  Excellent IT literacy and the ability to leverage technology for operational efficiency.
·  Considerable knowledge in all areas of hotel management.
·  Demonstrated ability to plan, organize, and coordinate large-scale work projects.
·  Strong analytical skills and complex mathematical proficiency for budgets and forecasting.
·  Financially astute, with a focus on driving business growth.
·  Effective presentation and communication skills in English, with the ability to convey information to diverse stakeholders.
·  Passionate about delivering exceptional service and maintaining high standards.

 

Education and Qualifications:

·  Certified college/university degree or similar
·  At least 10 years of relevant hospitality management experience in international hotel chains and have been part of an Executive Committee in previously held roles.
·  Experience in multiple disciplines with knowledge of Operations and Administration.

Hilton Work Perks

In addition to a competitive salary you will also receive a range of excellent benefits - probably the best of which is our Go Hilton Team Member Travel Program. This provides you with access to heavily reduced hotel room rates for you, your family & friends. Perfect for the holiday savvy team member! In our hotel you will also benefit from a staff cafeteria for all meals, a five minute away shared accommodation and transportation. The role also includes all required residency and work permits.

 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest and team member experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!