Director of Housekeeping - Embassy Suites Washington DC Convention Center

Job description

Are you a hands-on, polished, people-focused leader who thrives in a fast-paced, high-occupancy environment—and believes in structure, empowerment, and developing talent from within?

 

Embassy Suites Washington DC Convention Center is seeking a Director of Housekeeping who can elevate cleanliness standards, drive morale, and create a culture where team members grow, thrive, and deliver exceptional guest experiences in every corner of the property.

 

This is your opportunity to lead a full-service, all-suite Housekeeping operation in the heart of downtown DC—steps from the Walter E. Washington Convention Center—surrounded by energy, purpose, and possibility. If you’re strategic, detail-oriented, and ready to make a bold impact, this is your opportunity!

 

This role is designed for a hospitality leader who ensures every guest room, suite, and public area reflects the highest standards while driving operational excellence, team engagement, and measurable results. At our high-occupancy, city-center property, we welcome a diverse mix of business, convention, and leisure travelers—and we are looking for a Director who thrives in a fast-moving, high-energy environment.

 

As a Director of Housekeeping , you would be responsible for directing and administering all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

·  Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards
·  Lead, direct and administer all Housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
·  Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
·  Recruit, interview and train team members
·  Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations
·  Participate in the coordination of rehabilitation and capital improvement projects in partnership with Property Operations and other departments

 

Pay Rate:  The annual salary range for this role is $80,000 - $90,000.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

·  Medical Insurance Coverage – for you and your family   
·  Mental health resources including Employee Assistance Program
·  Best-in-Class Paid Time Off (PTO) 
·  Go Hilton travel program: 100 nights of discounted travel
·  Parental leave to support new parents
·  401K plan and company match to help save for your retirement
·  Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount 
·  Debt-free education : Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
·  Career growth and development