Director of Front of House

Job description

Waldorf Astoria London - Admiralty Arch is looking for a Director of Front of House to form part of the pre-opening team for this brand-new luxury hotel set to open in 2026. 

 

This is a fantastic opportunity for an experienced Front of House Leader to support the opening of one of London’s most anticipated hotels.

 

This luxury hotel will be housed in the iconic Admiralty Arch, a Grade I listed building located at the end of The Mall, opposite Buckingham Palace. 

 

The project is a collaboration between Hilton and Reuben Brothers, who acquired the property in 2022. The hotel will feature 112 rooms and suites, including a two-bedroom VIP suite on the fourth-floor bridge with stunning views of Buckingham Palace and Trafalgar Square. Guests can also enjoy a rooftop terrace on the sixth floor and a ground-floor terrace overlooking St James's Park.

 

Waldorf Astoria London - Admiralty Arch will offer world-class dining options with restaurants and bars helmed by renowned chefs, as well as a Spa and a 320-cover ballroom. This development aims to preserve the historical significance of Admiralty Arch while providing a luxurious experience for guests.

 

With its prime location and commitment to luxury, Waldorf Astoria London - Admiralty Arch is poised to become a landmark destination in the heart of London.

 

Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once‑in‑a‑lifetime experiences in the world’s most sought‑after destinations.

 

What will I be doing?

We are looking for hospitality professionals who are passionate about delivering an exceptional five star guest experience, consistently upholding the world class service standards recognised by Forbes.

 

As a Director of Front of House, you are responsible for overseeing all Front of House operations to deliver an excellent Guest and Member experience. A Director of Front of House will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

 

·       Oversee Front of House operations including, but not limited, to Concierge, Reception and Guest Relations

·       Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement

·       Operate within departmental budgets through effective stock and cost controls and well managed schedules

·       Set departmental targets and objectives, work schedules, budgets, and policies and procedures

·       Monitor the appearance, standards and performance of the Front of House team with an emphasis on training and teamwork

·       Ensure team members have an up-to-date knowledge of all room categories and amenities

·       Maintain good communication and work relationships in all hotel areas and with external customers and suppliers

·       Ensure staffing levels cover business demands

·       Ensure ongoing training

·       Ensure communication meetings are conducted and post-meeting minutes generated

·       Recruit, manage, train and develop the Front of House team

·       Contribute to succession planning within the hotel and company

·       Ensure team members comply with hotel security, fire regulations and all health and safety legislation

·       Proficient in property management systems

·       Assist other departments wherever necessary

·       Ensure the department adhere to Hilton policies and procedures

·       Ensure competence of HHonors loyalty programme and ensure compliance

 

What are we looking for?

 

A Director of Front of House serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·       Rooms Management/Front Office Management experience in the hotel/leisure/retail sector in a similar capacity

·       Strong leadership skills to manage and motivate the team

·       Excellent organisational and planning skills

·       Excellent communication skills

·       Good financial awareness

·       Accountable and resilient

·       Ability to work under pressure

·       Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·       Degree in related field

·       Familiar with Property Management Systems