Director of Food & Beverage - Franchise

Job description

Job Requirements

As the Food & Beverage Manager, you will be responsible for performing the following tasks to the highest standards: 

 

• Ensure that each food and beverage outlet and conference and banqueting event is managed in line with key service standards and specified profit margins as an independent profit centre. 

• Coordinate the formulation of the annual operating budget in determining outlet projected revenues and expenses, manning, operating equipment and FF&E requirements in line with the annual business plans, supported by key marketing plans as well as revenue driven initiatives.  

• Provide accurate and realistic forecasts and updates on anticipated changes in the business whenever appropriate. 

• Ensure that supplier liaison with the Purchasing Officer ensures maximum support with regards to sponsorship, marketing and pricing initiatives. 

• Monitor all costs and ensure that the department operational budget is strictly adhered to. 

• Ensure that all outlets and banquets are managed efficiently according to the established concept statements. 

• Closely monitor productivity levels and manage overall departmental activities and efficiency.

• Ensure that the minimum operating standards are adhered to in order to achieve the level of service established in the departmental operations manual. 

• Maintain and amend where appropriate all SOPs in line with company brand standards and outlet requirements.   

• Handle all guest complaints, requests and enquiries on food, beverages and services, adhering to established and clearly defined procedures and protocols. 

• Coordinate the formulation of the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers. 

• Conduct monthly departmental meetings and daily operations briefings with Outlet Managers. 

• Train and develop Outlet Managers and Associates so that they are able to operate independently within their own profit centres. 

• Conduct annual PDR for direct reports and ensure process is followed through by all Outlet Managers. 

• Be the key person in driving the hotel’s Food Safety Management System (FSMS). 

• Assist in the training of team members ensuring that they have the necessary skills to perform their duties with maximum efficiency.  

• Carry out any other reasonable duties and responsibilities as assigned.

Work Experience

What are we looking for? 

A Food & Beverage Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

 

• Minimum 2-3 years in charge of F&B in a 4 / 5-star category hotel. 

• Good command in English and Russian, both verbal and written to meet business needs.  

• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. 

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. 

• Knowledgeable of Food & Beverage and Conference & Banqueting operations and skills. 

• Strong leadership, people management and training skills. 

• Guest oriented and able to confidently build and exceed service standards. 

• Thorough knowledge of services, cost control in F&B, beverage menu writing, maintenance, merchandising, computer and accounting. 

• Strong interpersonal skills and attention to details. . 

• Able to work under pressure and deal with stressful situations during busy periods. 

Benefits

Standard expatriate package is offered for this position

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.